Court Clerk I

City of Spokane; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Spokane is seeking individuals for clerical and cash handling support across Municipal Court, Prosecutor, or Public Defender offices. Duties include answering inquiries, entering citations, scheduling hearings, processing payments, and maintaining case records in multiple systems.

Applicants must have a high school diploma or equivalent and at least one year of direct customer service experience with cash handling or clerical support in a court/criminal justice setting.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of direct customer service experience with cash handling or clerical support in a court or criminal justice environment.
• Ability to assist the public, manage inquiries, and process payments accurately.

Responsibilities

• Answer inquiries and assist public regarding procedures, appearances, and payments.
• Enter citations, schedule hearings, maintain case records, and monitor appeal progress.
• Provide customer service via phone, mail, or in person; handle data entry and filing.
• Process monetary transactions, reconciliations, and cash deposits daily.
• Operate office equipment and manage records in case management systems.

Skills

Customer service

Cash handling

Data entry

Clerical tasks

Phone inquiries

Education

High school diploma or equivalent

Tools

Case management systems

General office software

Job description

Performs a variety of specialized clerical and/or cash handling duties in support of the operations and services of Spokane Municipal Court, Prosecutor or Public Defender offices.

Performs duties and responsibilities commensurate with assigned functional area (such as clerical or cash handling) within Municipal Court, Prosecutor or Public Defender offices, which may include, but is not limited to, any combination of the following tasks:

• Answers inquiries and assists the general public regarding court or office procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, or payment of fines and fees.
• Enters citations filed with the court, schedules court hearings, maintains case and person records in multiple case management systems, prepares appeal records and monitors appeal progress for disposition.
• Interacts with the public via written correspondence, by telephone or in person to provide a full range of customer service-related support activities.
• Performs various clerical tasks, such as: answering telephone calls; data entry; mail processing; filing; scanning, indexing, downloading and quality control of court documents in electronic imaging or case management systems.
• Collects, posts, receipts, and reconciles monetary transactions and cash deposits daily, using a cash register, adding machine, and various reports.
• Maintains accounting activity including creation of accounts receivables, adjustments, and payables. Processes documents and data related to court financial transactions, such as tickets, bonds, refunds, direct deposits, payment plans, bankruptcies, etc.
• Operates a variety of office equipment to correspond with customers, and transmits information and documents using a desktop computer, document scanner, facsimile machine, or postal mail.
• Performs record-keeping activities, requiring use of various software applications. Tasks include, but are not limited to, the following:
  • scan and index court or legal documents
  • prepare dockets or calendars of cases
  • manage files in the case management system
  • document details of customer interactions, including any actions taken, and
  • retrieve, research, and review information in connection with municipal court proceedings.
  • logging, archiving, and destruction of records

• Performs related work as required.

Open Entry Requirements:

• Education: High school diploma or equivalent, AND
• Experience: one year of work experience in direct customer service, which includes cash handling or cashiering experience, and/or clerical support in a court or criminal justice environment.

Applicants must first meet the minimum qualifications to be invited to take the examination. Those who pass the examination will then go on the hiring list.

The examination will consist of multiple-choice questions.

Possible subjects covered in the examination:

• Clerical
• Customer Service
• Answering phones
• Cash handling
• Data entry

This is an online examination that will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided.Computer reservations can also be made through your local public library.

Examination instructions and links will be emailed to qualified applicants on October 7th, 2026. The testing window is October 8th – 12th.

Please note: The email will come from City of Spokane ([e-mail]).

For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website.

Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.