Court Business Supervisor - Data Experience Team

State of Washington; Olympia (WA); Hybrid; USD 108,000 - 142,000; Full time

Job summary

State of Washington’s Administrative Office of the Courts (AOC) seeks a collaborative Court Business Supervisor to lead the Data Experience team within the Court Services Division in Olympia. You will oversee three teams: EDR Business, Data Quality, and Public Viewers, guiding system requirements and data governance.

The role requires supervising professionals, aligning business and IT strategy, and driving improvements across court data exchanges and public information access, while navigating

Qualifications

• Bachelor’s degree in a related field.
• Ten years of combined experience in business analysis, process management, requirements engineering, systems analysis, IT projects and supervising staff.

Responsibilities

• Provides full supervisory leadership for assigned staff, including onboarding, training, and performance management.
• Supervises and develops business analysts and represents the agency at meetings and conferences.
• translates strategy into requirements, priorities, use cases, and maintained business documents.
• Uses court operations and customer experience insights to define business requirements and solutions.
• Builds support for the line-of-business vision and maintains relationships with partners and vendors.
• Collaborates with Court Business Office, ISD and project managers to align strategy and deliverables.

Skills

Leadership

Stakeholder management

Communication

Project management

Education

Bachelor’s degree in computer science, business administration, public administration or closely allied field

Tools

SQL

Microsoft 365

Job description

Washington Courts Employment Opportunity

Administrative Office of the Courts (AOC)

Court Business Supervisor

Data Experience Team

Court Services Division

Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.

Location: Olympia, Washington (AOC requires employees to reside in Washington State).

In-Office Requirement: This position requires at least two days per week working in-office.

Salary: $108,228 - $142,020 per year (DOQ). This position is not eligible for overtime.

Closes: November 29, 2026. AOC reserves the right to close the recruitment at any time after seven calendar days.

Position Details

The Washington State Administrative Office of the Courts (AOC) is seeking a collaborative, experienced, and forward-thinking Court Business Supervisor to lead the Data Experience team within the Court Services Division.

This position provides direct supervision and business leadership for three functional areas:

• Enterprise Data Repository (EDR) Business Team: Supports statewide court data exchanges, business requirements, data mapping, and coordination with internal and external partners.
• Data Quality Team: Supports data quality initiatives, data governance practices, data standards, and continuous improvement of court data.
• Public Viewers Team: Supports business operations, requirements, and enhancements for public-facing court information and access systems.

The successful candidate will supervise a multidisciplinary team of professional staff, primarily business analysts, and serve as a key business owner for systems, services, and initiatives supported by the team.

Washington operates a non-unified court system, with courts using both AOC-supported case management systems and independently managed systems. This environment creates unique challenges and opportunities related to data quality, interoperability, information sharing, and public access.

We are seeking a leader who can navigate this complexity, build effective relationships, develop staff, and help ensure that business processes and technology solutions meet the evolving needs of Washington's courts.

Duties and Responsibilities

Some of the duties you will perform are:

• Provides full supervisory leadership for assigned staff, including onboarding, training, performance management, workload planning, scheduling, and coordination with internal service teams.
• Supervises and develops business analysts, oversees daily operational needs, and represents the agency at meetings, events, and conferences.
• Guides decision-making for a specific line of business by translating strategy into requirements, priorities, use cases, and maintained business work products.
• Uses expertise in court operations and customer experience to pinpoint business requirements and develop solutions that strengthen statewide court processes.
• Builds support for the line-of-business vision while maintaining productive relationships with court partners, vendors, agencies, and other stakeholders.
• Collaborates across AOC including the Court Business Office, Information Services Division, and project managers to align strategy, plan deliverables, and support successful software development.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree in computer science, business administration, public administration or closely allied field
• Ten (10) years of combined experience in business analysis, business process management, requirements engineering, systems analysis, IT project involvement, supervisory role, systems integration.

Demonstration of relevant work experience may substitute for education experience.

Desired Qualifications

• Experience with Washington’s Courts of Limited Jurisdiction and/or Superior Courts.
• Experience with operating Washington Court’s case management systems (JIS/DISCIS, SCOMIS, Enterprise Justice (formerly known as Odyssey)) a plus.
• Understanding of Washington’s justice system, including courts, commissions, and judicial operations, with awareness of trends in court administration.
• Experience in government, courts, public-sector technology, or other complex enterprise environments is desirable.
• Experience working as a business analyst, supervising business analysts, or leading business analysis functions.
• Experience serving as a business owner, product owner, for technology-supported services or initiatives.
• Proficient in writing queries and querying data.
• Ability to manage competing priorities across multiple teams and business functions.
• Familiarity with data quality, data governance, systems integration, or information management.
• Experience collaborating with technical teams and nontechnical stakeholders.
• Strong communication, problem-solving, facilitation, and relationship-building skills.
• Experience supporting organizational change and continuous improvement.
• Ability to work effectively in a complex environment involving multiple organizations, systems, and stakeholders.
• Proficient in preparing accurate written documentation related to business processes and court business operations, issue resolution, and other written communication.
• Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
• Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Supplemental Information

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, citizenship or immigration status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact us @ [e-mail].

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

AOC requires employees to reside in Washington State within the first 90 days of hire. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form.

AOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.