Course Materials Market Manager

Follett; Westchester (IL); Remote; USD 65,000 - 90,000; Full time

Job summary

A leading company is seeking a Course Materials Market Manager to oversee the inventory lifecycle of course materials across multiple locations. This role encompasses managing faculty information, decision-making on purchasing, and collaborating with regional management to drive departmental success. The ideal candidate will demonstrate strong communication skills, relevant experience, and knowledge of operational dynamics.

Qualifications

• 3-5 years of relevant experience.
• Experience in store operations, account management, or project management.
• Excellent written and verbal communication skills.

Responsibilities

• Oversees the course materials department for multiple locations.
• Generates and analyzes reports for course material lifecycle tasks.
• Partners with store management to influence faculty on course materials.

Skills

Communication

Microsoft Office Suite

Analytical Skills

Education

Bachelor's degree or equivalent

Tools

Excel

Teams

BI tools

Job description

Position Overview

The Course Materials Market Manager has full accountability for managing and monitoring the course materials inventory lifecycle across multiple locations (remotely). This role involves collecting, editing, confirming, and entering faculty adoption information, setting Quantity to Cover (QTC) textbook buying decisions, and initiating & controlling purchase order tasks for ACCESS & student choice adoption and program types in all assigned Market stores. The manager reports directly to the Course Materials Regional Manager or Course Materials Market Leader and collaborates with ACCESS Success and Support teams.

The role includes regular communication with campus and store teams, driving course materials strategy, ensuring accurate and timely setup and receipt of physical products, sales, and disposition. Acts as a liaison between Business Operations & field/store management to follow through on required tasks. Serves as the primary contact and analytical support for Regional Managers, Market Leaders, and Store Management regarding course material status and performance.

The manager demonstrates strong knowledge of Follett systems and strategies (Programs, Academic Tools, System Integrations, etc.) and local/campus-specific student and performance trends. Executes company programs and initiatives, ensures compliance with policies, and partners with support teams including Store Operations, Customer Success, AP, HR, and Training. Upholds Follett Values and demonstrates proficiency in Follett Strategic Core Competencies.

Responsibilities

• Oversees the course materials department for multiple locations and contracts, managing inventory lifecycle and making direct decisions for assigned stores.
• Generates and analyzes reports, providing direction to store management and RMs to complete course material lifecycle tasks.
• Evaluates business performance related to course materials, including QTC decisions, inventory, purchasing, disposition, and adherence to sourcing strategies, aligning with budget and benchmarks. Reviews and directs planning activities for sales and budgeting accuracy.
• Collects course materials information from faculty and administration, including editing, entering, confirming adoptions, and managing course import processes and term creation. Acts as primary decision-maker for calculating quantities needed and communicating budgets.
• Partners with store management to communicate and influence faculty and administration on course materials issues, ensuring resolution and contributing to departmental strategy and goals.
• Conducts seasonal in-store visits for operational review and support.
• Provides feedback and communicates regularly with the Regional Manager, Store Manager, and campus partners regarding department metrics, rush preparedness, and resource needs.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Experience in store operations, account management, or project management.
• Excellent written and verbal communication skills.
• Advanced skills in Microsoft Office Suite, especially Excel, Teams, and BI tools.