Course Maintenance Specialist

Western Governors University; Utah; Remote; USD 45,000 - 65,000; Full time

Job summary

A notable online university is seeking a Course Maintenance Specialist to ensure courses are accurate and up-to-date. Responsibilities include managing course content and collaborating with stakeholders to deliver a seamless student experience. The ideal candidate should have experience in e-learning systems and possess strong communication skills. This is a full-time position with competitive benefits including health insurance, flexible time off, and a supportive work environment.

Benefits

Medical, dental, and vision insurance

Flexible paid time off

Discounted tuition

Qualifications

• 3 years of related experience is required.
• Prior data entry experience is preferred.
• Familiarity with e-learning platforms is advantageous.

Responsibilities

• Updates and maintains course content based on feedback.
• Provides effective customer support to various stakeholders.
• Manages course content and maintains the learning management system.

Skills

Advanced proficiency with Salesforce

Basic proficiency with HTML

Good communication skills

Exceptional time-management skills

Tools

Learning Management System

Excel

Job description

Job Description

The Course Maintenance Specialist keeps our courses accurate, stable and up to date with the latest quality improvements. This role is responsible for maintaining course content, placing and updating items within our learning management system, ensuring the asset library is organized and navigable, and supporting the transferring of courses from our authoring to production environment. The Course Maintenance Specialist works as a support to the Associate Instructional Technologist to help ensure every course delivers a seamless student experience.

Essential Functions and Responsibilities

• Updates, maintains, and troubleshoots course content by coordinating with internal and external stakeholders or in response to program feedback.
• Meets service level agreements and ticket processing goals.
• Provides effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains integrity and confidentiality of proprietary information and student confidentiality in accordance with FERPA.
• Maintains a thorough understanding of the Course Maintenance Team process for all ticket types.
• Contributes to process improvement initiatives.
• Provides training to team for Course Maintenance processes and best practices, as required.
• Cross-trains with peers to support special projects as needed.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities

• Advanced proficiency with Salesforce and e-learning platforms
• Basic computer skills
• Competent data entry skills
• Ability to navigate a variety of technological platforms
• Ability to learn new system and platform technologies
• Basic proficiency with HTML
• Ability to multi-task and work on multiple projects simultaneously
• Good communication skills, both verbal and written
• Ability to prepare and deliver training
• Student-focused mindset
• Ability to collaborate with colleagues inside the department
• Ability to work independently on assigned tasks with moderate supervision
• Exceptional time-management skills
• Ability to keep a positive attitude with all members of the University
• Ability to work in a fast-paced, queue-driven work environment
• Demonstrates professionalism
• Ability to document interactions correctly
• Outstanding attention to detail
• Ability to accept and implement feedback
• Willingness to learn and grow

Job Qualifications

Minimum Qualifications:

• 3 years of related experience.

Preferred Qualifications:

• Prior data entry experience.
• Familiar with HTML.
• Experience working in Learning or Content Management System.
• Detailed oriented and organized.
• Familiarity with Excel.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Position & Application Details

Full-Time Regular Position (classified as regular and working 40 standard weekly hours). This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.