Courier Customer Service Specialist I

11300 Supply Chain Organization; Saint George (UT); On-site; USD 26,000 - 33,000; Full time

Job summary

Intermountain Health in St George, Utah, is hiring a Courier Driver to deliver equipment, packages, specimens, and supplies between facilities. You will operate a light/medium vehicle (<10,000 GVW) on local and long routes and provide friendly, reliable service.

The role requires a valid driver's license with no restrictions, a DOT Medical Card, and at least 6 months in logistics or customer service. You will join a team focused on safety, communication, and efficient delivery.

Qualifications

• Valid drivers license with no restrictions and a DOT Medical Card.
• Six months of experience in a customer service or logistics position.
• At least 21 years old as required by DOT to operate a commercial motor vehicle.

Responsibilities

• Safely operates a motor vehicle to complete deliveries of equipment, packages, specimens, and supplies.
• Demonstrates safety awareness and follows department procedures.

Skills

Safety Awareness

Service Focus

Effective Communication

Managing Work

Initiative

Adaptability

Job description

Job Description

This position represents the face of Intermountain Healthcare to customers, patients, and physicians who use Courier services to transport items between facilities and organizations within Intermountain Healthcare. This positon is responsible to take care of the customers' needs by providing and delivering professional, helpful, and high quality service. This position drives a light or medium duty vehicle less than 10,000 GVW, making deliveries of equipment, packages, specimens, and supplies. The routes vary from short local routes of only a few miles to long distance routes covering up to 500 plus miles per day.

Job Essentials

• 1. Safety Awareness: Safely operates a motor vehicle in a variety of conditions and environments to complete deliveries of equipment, packages, specimens, and supplies. Stays aware of conditions and circumstances that affect one's own safety or the safety of others. Protects the physical well-being of personnel and self against work related accidents, injuries, or other debilitations.
• 2. Service Focus: Ensures the needs of the customer is the primary focus. Shows interest in and understanding of the needs and expectations of internal and external customers. Demonstrates the need to gain customer trust. Meets or exceeds customer expectations. Shows willingness to gather and listen to customer feedback.
• 3. Effective Communication: Cleary conveys information and ideas in a manner that engages the customer, helps them understand and retain the message, and invites response and feedback. Keeps others informed and involved as appropriate.
• 4. Managing Work: Manages time effectively and accomplishes assigned tasks. Organizes work, sets priorities, and determines the correct use of resources. Determines necessary sequence of activities to achieve goals.
• 5. Initiative: Supports department goals and objectives. Takes a proactive role in all department initiatives. Strives to continuously improve processes and service levels beyond minimum job requirements. Takes prompt action to accomplish objectives.
• 6. Adaptability: Adjusts to dynamic business needs and conditions. Adjusts appropriately to the needs of the situation with a positive attitude and willingness to learn new ways to accomplish work activities and objectives. Adapts to change quickly and easily. Makes suggestions for increasing the effectiveness of change. Shows a willingness to learn new methods, procedures, or techniques results from change.

Minimum Qualifications

• Valid driver's license with no restrictions - and - A DOT Medical Card
• Six months of experience in a customer service or logistics position.
• Meets the requirements for a routine driver as outlined in Intermountain Healthcare's Motor Vehicle Driver Policy (typically fewer than 3 moving violations in the last 3 years).
• At least 21 years old as required by DOT to operate a commercial motor vehicle. (NOTE: This is not required for Homecare employees because they are not required to obtain a CDL card.)
• For positions assigned to Courier Services: Ability to obtain valid CDL Medical card (obtained by getting a basic physical from a Physician to assure driver is safe and fit to drive) within 30 days of hire.
• Experience using internet and email applications.
• Demonstrated ability to understand and follow department procedures and practices
• Demonstrated ability to comply with Intermountain Healthcare's Motor Vehicle Driver Policy
• At least 21 years old as required by DOT to operate a commercial motor vehicle
• Climbing, Lifting, Pulling/Pushing, Seeing, Sitting, Squatting/Kneeling, Standing, Walking

Location & Pay

Location: Intermountain Health St George Regional Hospital Work City: St George Work State: Utah Scheduled Weekly Hours: 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.76 - $24.38

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Information

Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Company Overview

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Career Opportunities

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

PEAK Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

Contact for Accessibility

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Important Notice

All positions subject to close without notice.