Courier & Customer Service Specialist

FedEx Canada; Richmond (VA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Pay rate: $24/hr

Job summary

FedEx Canada is seeking a reliable courier to provide courteous pick-up and delivery on assigned routes, ensuring shipments meet service standards and paperwork is accurate. The role requires safe operation of vehicles, adherence to procedures, and proactive communication with customers and sales teams.

You may assist with loading/unloading and sorting as workload allows. Minimum education includes a high school diploma and a valid driver’s license with a clean driving record.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Ability to lift 70 lbs and handle packages up to 150 lbs with appropriate equipment.
• Knowledge of FedEx Canada operations and Canadian Customs regulations is an asset.
• Must be able to pass a mandatory pre-placement driver assessment.

Responsibilities

• Provide courteous and efficient pick-up and delivery on the assigned route.
• Check shipments for conformance to FedEx Canada service features.
• Operate computerized tracking and dispatch systems.
• Report stop counts and missorts.
• Inform sales of leads and market changes.
• Ensure proper labeling and neat paperwork; provide shipping materials as needed.
• Represent the company professionally and maintain a neat appearance.
• Adhere to courier best practices and procedures; ensure security of packages and vehicles.
• May perform loading/unloading, sorting, and scanning as workload dictates.

Skills

Interpersonal skills

Communication skills

Customer service

Time management

Organizational skills

Multitasking

Stress management

Education

High school diploma/educational equivalent

Job description

FedEx Canada is seeking a reliable courier to provide courteous pick-up and delivery on assigned routes, ensuring shipments meet service standards and paperwork is accurate. The role requires safe operation of vehicles, adherence to procedures, and proactive communication with customers and sales teams.

You may assist with loading/unloading and sorting as workload allows. Minimum education includes a high school diploma and a valid driver’s license with a clean driving record.