Courier

Eastern Bank; Wakefield (MA); On-site; USD 26,174 - 34,440; Full time

Job summary

Eastern Bank in Wakefield, MA is seeking a Courier/Delivery Clerk to transport correspondence and items between branches, operation centers, post offices, and customers' locations. You will follow schedules, maintain logs, and perform required tasks to meet daily deadlines with a focus on accuracy and service quality.

Qualified candidates will have a High School diploma, a valid driver’s license, basic computer skills, and strong attention to detail.

Qualifications

• Requires a valid Driver's License with a good driving record.
• Basic Computer Skills required.
• Strong attention to detail to achieve highest level of quality service.
• Maintains strong organizational skills with the ability to follow directions and instructions.

Responsibilities

• Pick up and deliver correspondence/items.
• Keep Auto Mileage Log/Auto Maintenance checklist.
• Maintain courier Delivery Log and Internal Transit Log.
• Handle Priority Mail items per procedure.
• Follow daily schedule as established by supervisor.
• Perform non-scheduled tasks as required.
• Notify Supervisor of issues or delays while in route.
• Notify Supervisor of any auto needs.
• Follow all Bank’s Policies and Procedures in place.
• Be flexible, and attentive to details to provide excellent customer service.
• Other duties as assigned.

Skills

Driver's License

Basic Computer Skills

Attention to detail

Organizational skills

Education

High School Diploma or equivalent

Job description

Job Description

Starting Rate: $22.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Purpose / Objective

Under the direction of the Operations Officer, performs various tasks necessary to transport items and correspondence between Branches, Operation Centers, Post Offices and customers' locations. As a member of our courier staff, ensure operating and quality standards are met based on service objectives, and meet all department's daily deadlines.

Major Responsibilities

• Pick up and deliver correspondence/items.
• Keep Auto Mileage Log/Auto Maintenance checklist.
• Maintain courier Delivery Log and Internal Transit Log.
• Handle Priority Mail items per procedure.
• Follow daily schedule as established by supervisor.
• Perform non-scheduled tasks as required.
• Notify Supervisor of issues or delays while in route.
• Notify Supervisor of any auto needs.
• Follow all Bank’s Policies and Procedures in place.
• Be flexible, and attentive to details to provide excellent customer service.
• Other duties as assigned.

Problem Solving & Decision Making

• Communicate with Supervisor when problems/issues arise is a must.
• Delays can affect deadlines and must be reported to the Supervisor.

Requirements

Education and Experience

• Completion of High School or equivalent.

Skills / Knowledge

• Requires a valid Driver's License with a good driving record.
• Basic Computer Skills required.
• Strong attention to detail to achieve highest level of quality service.
• Maintains strong organizational skills with the ability to follow directions and instructions.

Working Conditions

• Flexibility a must.
• Able to lift up to 25 lbs.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.