Courier

SPS-North America Opportunities - Not Externally Posted Board; Bethlehem (Northampton County); On-site; USD 21,000 - 30,000; Full time

Job summary

The Courier position at SPS-North America Opportunities - Not Externally Posted Board on Bethlehem campus provides delivery and courier services. You will receive orders from a centralized dispatch, pick up parcels/mail from local offices, and deliver them promptly and safely. You may also back up front or back office tasks as needed.

The role emphasizes professional appearance and excellent customer service, along with maintaining logs, following procedures, and safe vehicle operation.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provides five-star customer service to all employees.
• Travels predefined courier routes by automobile to deliver mail and parcels across the campus.
• Keeps log and time stamps of items received and delivered.
• Supports chain of custody requirements defined in operating procedures.
• Performs pickup and delivery following maps or written instructions.
• Follows Operational Service Excellence performance requirements.
• Responds to client requests and ensures timely delivery of orders.
• Completes paperwork in a timely, accurate and legible manner.
• Maintains vehicle safety by routine maintenance and adherence to company guidelines.
• Delivers mail and parcels around the campus.
• Trains back-up and provides guidance on policies and procedures.

Skills

Communication skills

Customer service

MS Office

Multitasking

Organizational skills

MFD knowledge

Shipping/receiving procedures

Independent work

Packing materials

Education

High School Diploma

Tools

MFD Equipment

Job description

Reports To:

The Courier will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Courier provides exceptional delivery and courier services. This position receives orders from a centralized dispatch, retrieves parcels/mail from different local offices, and then delivers the parcels/mail in a timely and safe manner.The position will also serve as a backup to the front or back of office functions.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication).
• Travels a predefined courier route via automobile to deliver mail and parcels throughout the campus.
• Keeps log and time stamp of items received and delivered.
• Supports chain of custody requirements defined within the operating procedures.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
• Follows Operational Service Excellence performance requirements.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
• Completes all paperwork in a timely, accurate and legible manner.
• Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
• Presents professional appearance to clients by dressing in professional attire according to company standards.
• Has a responsibility for vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
• Services vehicle driven, such as checking fluid levels and replenishing fuel.
• Delivers mail and parcels throughout the campus.
• Performs pick-up and delivery.
• Responds to client requests accurately and in a timely manner.
• Services the vehicle driven.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides front or back of office coverage as needed.

Competencies :

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

• High School Diploma (