County Veterans Service Officer

Sacramento County; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Sacramento County is seeking a County Veterans Service Officer who directs and coordinates the County Veterans Service Office to assist veterans and their dependents in understanding and obtaining benefits under federal, state, and local programs.

Under general direction, the officer supervises staff, develops training, manages budgets, builds coalitions with veterans organizations, and maintains relationships with partner agencies to ensure efficient service delivery.

Qualifications

• Must be a veteran discharged or released under conditions other than dishonorable.
• Five years of full-time paid experience providing assistance and/or advocacy in veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.
• Or: 2a. Bachelor's degree or higher from an accredited college or university. AND 2b. Two years of full time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.

Responsibilities

• Direct, manage, supervise, coordinate the activities and operations of the County Veterans Service Office.
• Advise veterans and dependents on rights and benefits under federal, state, and local laws.
• Develop training curricula and materials, and oversee staff performance.
• Investigate and resolve disciplinary issues; ensure compliance with rules and policies.
• Build coalitions with veterans organizations and partner agencies to improve service delivery.

Skills

Supervision

Budget management

Communication

Public hearings

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

The Position

This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on 11/24/2026, 12/8/2026 (Final). Under general direction, the County Veterans Service Officer directs, manages, supervises, and coordinates the activities and operations of the County Veterans Service Office to assist veterans and/or their dependents by advising them of the rights and benefits to which they are entitled by law, and maintains relationships with veterans organizations, related agencies and other groups.

Examples Of Knowledge And Abilities

Knowledge Of

• Applicable laws, rules, legislation, and regulations governing the rights and benefits to which veterans are entitled including Title 38, the Federal Code of Regulations, and the California Military and Veterans Code
• Federal, State, and local agency programs providing services to veterans
• Social, economic, cultural and other issues impacting the veteran community
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds
• Principles and practices of supervision, discipline, leadership, and mentoring
• Principles and practices of employee training and development
• Operational characteristics, services, and activities of the County Veterans Service Office and functions
• Principles and practices of management, including program management and budget development
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation

Ability To

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Analyze and assess training needs and prepare training curricula and materials
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities, and meet critical deadlines
• Develop, monitor, and interpret budgets and other financial documents
• Plan, manage, and complete complex work assignments
• Build coalitions among groups with differing needs and objectives
• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable Federal, State, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Hold public hearings
• Establish and maintain effective working relationships with clients and their families; professional, paraprofessional and support staff in the department; outside agencies; and the general public
• Interpret and summarize a variety of data and information
• Exercise discretion and maintain confidentiality of information

Employment Qualifications

Minimum Qualifications

Must be a veteran who was discharged or released under conditions other than dishonorable. (In accordance with section 970 of the CA Military and Veterans Code. Veteran status defined by Title 38 of the Code of Federal Regulations.)

AND

Either:

• Five years of full-time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.
• Or: 2a. Bachelor's degree or higher from an accredited college or university.
• AND 2b. Two years of full time paid experience providing assistance and/or advocacy in the pursuit of veterans benefits at the Federal, State, or local level. One year of the required experience must be in a lead or supervisory role.

Note: Coursework from an accredited college, university, or career school may be substituted for up to 3 years of the required non-supervisory experience of pattern # 1 on the basis of 2.5 semester units equal one month of work experience. (.667 quarter units = 1.0 semester unit.)

General Qualifications

Criminal History and Background Checks:The County shall access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable Federal and State laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County shall also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:A valid California Driver License, Class C or higher, will be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement:Incumbents in this class must obtain and maintain certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs within one year of appointment to the class.

Note: Failure to obtain or maintain the required certificate may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Child and Elder Abuse Reporting:Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 and 11160 of the California Penal Code relating to child and elder abuse reporting.

Working Conditions:Positions in this class require the incumbents to:

• Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work during non-routine hours, including weekends and holidays.

Probationary Period

The probationary period for this classification is twelve (12) months.