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County Children Youth Families Program Specialist 2, Quality Assurance (LG) - Blair Co C&Y

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Pennsylvania

On-site

USD 57,000 - 61,000

Full time

2 days ago
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Job summary

Blair County Children, Youth, and Families seeks a Program Specialist to enhance team performance and promote well-being among children and families. This role involves mentoring staff, supporting community outreach, and ensuring effective training practices, all while contributing to a positive work environment. Candidates with experience in children and youth services are encouraged to apply by the closing date to join this impactful team.

Qualifications

  • One year as a Children, Youth and Families Program Specialist 1 or similar.
  • Three years of professional experience in children and youth services.
  • Ability to perform essential job functions.

Responsibilities

  • Coordinate the agency’s Continuous Quality Improvement Unit.
  • Mentor and train new staff and coordinate their schedules.
  • Provide community information about agency’s mission.

Skills

Mentorship
Coaching
Communication

Education

Bachelor's degree

Job description

County Children Youth Families Program Specialist 2, Quality Assurance (LG) - Blair Co C&Y | Government Jobs page has loaded. County Children Youth Families Program Specialist 2, Quality Assurance (LG) - Blair Co C&Y | Government Jobs page has loaded.

County Children Youth Families Program Specialist 2, Quality Assurance (LG) - Blair Co C&Y

Job Details
County Children Youth Families Program Specialist 2, Quality Assurance (LG) - Blair Co C&Y

This listing closes on 7/6/2025 at 11:59 PM Eastern Time (US & Canada).

Employer

Commonwealth of Pennsylvania

Salary

$57,319.60 - $60,836.88 Annually

Location

Blair County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-27816-L0748

Department

Local Government

Division

HS Blair Co Child Welfare Serv

Opening Date

06/23/2025

Closing Date

7/6/2025 at 11:59 PM Eastern Time (US & Canada)

Job Code L0748 Position Number 80004254 Union Non-Union Bargaining Unit LG Pay Group LG Bureau / Division Code 88212707 Bureau / Division Blair County Children, Youth & Families Worksite Address 423 Allegheny Street City Hollidaysburg, Pennsylvania Zip Code 16648 Contact Name Sandra Wharton; Shannon Tucker Contact Phone 814.693.3130 Contact Email swharton@blairco.org; stucker@blairco.org
  • Description
  • Benefits
  • Questions
THE POSITION

Do you want to help guide new staff members to be their best selves with a team that provides the resources needed to strengthen families and assure the safety, permanency, and well-being of the children? Blair County Children, Youth, and Families is looking for a Program Specialist join our leadership team. Apply now, achieve your career goals, and together we can make a lasting, positive difference!

DESCRIPTION OF WORK

This Program Specialist is a member of the leadership team coordinating the agency’s Continuous Quality Improvement Unit and serves as the training liaison for the agency by mentoring, training, and shadowing staff. You will coach and guide professionals to effectively engage with the people they work and partner with, maintaining a strength-based and respectful attitude at all times. This includes participating in interviews for caseworkers and casework supervisors, providing input for selection, and coordinating and establishing schedules for newly hired staff to shadow and train beside seasoned casework staff in the field and office.

You will also support our agency by providing information to the community about the agency’s mission, vision, and values through events and trainings; attend committees and meetings; and relay vital information back to the agency. Work also involves performing other related duties as assigned or directed and could possibly share responsibility for supervisor emergency duty coverage. Take your career to the next level with a team that values safety, permanency, and well-being while making an impact through promoting strong families and organizational excellence!

Work Schedule and Additional Information:

  • Full-time employment
  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
  • Overnight travel and attendance at local, state, and regional trainings as required.
  • Telework:You will not have the option to telework in this position.
  • Salary:In some cases, the starting salary may be non-negotiable.
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as a Children, Youth and Families Program Specialist 1; or
  • Three years of professional level experience in the field of children, youth and families; and a bachelor's degree; or
  • Any equivalent combination of experience and training.

Other Requirements:

  • You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  • You must be able to perform essential job functions.

Legal Requirements:

  • You must pass a background investigation.
  • A conditional offer of employment will require drug screening.
  • This position falls under the provisions of the Child Protective Services Law.
    • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION
  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
    • your score may be lower than deserved.
    • you may be disqualified.
  • You may only apply/test once for this posting.
  • Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01 Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Children, Youth and Families Program Specialist 1 for one or more years full-time?
  • Yes
  • No
02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time professional experience in the field of children, youth and families do you possess?
  • 3 or more years
  • 2 but less than 3 years
  • 1 but less than 2 years
  • Less than 1 year
  • None
04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much graduate coursework have you completed in the behavioral, social, or habilitative sciences, community planning, community organization, or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

  • 60 or more credits
  • 30 but less than 60 credits
  • Less than 30 credits
  • None
06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page .

  • Yes
07 WORK BEHAVIOR 1 – PROGRAM DEVELOPMENT

Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, determining program organizational structures and ensuring overall program effectiveness and compliance with federal and state laws, state and county guidelines and regulations, and county contractual agreements.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience as a lead CONDUCTING NEEDS ASSESSMENTS or DEVELOPING PROGRAM OBJECTIVES, PLANS, AND PROCEDURES by conceptualizing service delivery methods, planning the timeline for program start-up, determining program organizational structures and ensuring overall program effectiveness and compliance with federal and state laws, state and county guidelines and regulations, and county contractual agreements.
  • B. I have experience as a member of a team COMPILING AND ANALYZING PROGRAM DATA FOR NEEDS ASSESSMENTS, REVIEWING EXISTIG OR PREVIOUS PROGRAM DATA, interpreting regulations to ensure program compliance, analyzing the impact on business functions and program recipients.
  • C. I have experience PROVIDING DATA FOR PROGRAM PLANS, DEVELOPING DATA COLLECTION METHODS, and testing proposed ideas as a supporting member of a team working to develop new programs and initiatives.
  • D. I have NO experience or training related to the work behavior above.
08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  • The name(s) of the employer(s) where you gained this experience.
  • The actual duties you performed related to program development.
  • Your level of responsibility.
  • 09 WORK BEHAVIOR 2 – PROGRAM EVALUATION

    Reviews, analyzes, and monitors the effectiveness of programs in meeting goals and objectives by reviewing documentation such as strategic plans, service utilization and development reports, and financial reports; compiling findings to assess whether programs operate cost effectively, explore programmatic or fiscal effects and implications of policy decision or proposed policy changes, and assure adherence to all applicable requirements and standards; recommending action necessary to resolve concerns; and responding to inquiries from staff regarding effectiveness of the program under review.

    Levels of Performance

    Select the Level of Performance that best describes your claim.

    • A. I have experience REVIEWING, ANALYZING, AND MONITORING THE EFFECTIVENESS OF PROGRAMS, in meeting goals and objectives by reviewing documentation such as strategic plans, service utilization and development reports, and financial reports; AND compiling findings to assess whether programs operate cost effectively, exploring programmatic or fiscal effects and implications of policy decision or proposed policy changes, and assuring adherence to all applicable requirements and standards; AND recommending action necessary to resolve concerns; AND responding to inquiries from staff regarding effectiveness of the program under review.
    • B. I have experience REVIEWING, ANALYZING, OR MONITORING SPECIFIC ASPECTS OF PROGRAMS in meeting goals and objectives by reviewing documentation; AND compiling findings to assess whether specific aspects of programs operate cost effectively, exploring programmatic or fiscal effects and implications of policy decision or proposed policy changes, and assuring adherence to all applicable requirements and standards; AND responding to inquiries from staff regarding effectiveness of the program under review.
    • C. I have experience COMPILING DOCUMENTS AND FINDINGS NECESSARY TO ASSESS PROGRAMS as a SUPPORTING MEMBER OF A TEAM and responding to inquiries from staff regarding effectiveness of programs.
    • D. I have NO experience or training related to the work behavior above.
    10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  • The name(s) of the employer(s) where you gained this experience.
  • The actual duties you performed related to program evaluation.
  • Your level of responsibility.
  • 11 WORK BEHAVIOR 3 – CONTRACTED SERVICE AGREEMENTS

    Monitors service agreement contracts to ensure county agency and third party service providers adhere to state and county regulations, policies, and procedures and contractual obligations; reviews pertinent documentation, evaluates data, compiles findings, and recommends actions for potential contracted service agreements; clarifies contract specifications; and resolves problems and inconsistencies with services provided within the service agreements.

    Levels of Performance

    Select the Level of Performance that best describes your claim.

    • A. I have experience MONITORING SERVICE AGREEMENT CONTRACTS to ensure county agency and third party service providers adhere to state and county regulations, policies, and procedures and contractual obligations; AND reviewing pertinent documentation, evaluating data, compiling findings, and recommending actions for potential contracted service agreements; AND clarifying contract specifications; AND resolving problems and inconsistencies with services provided within the service agreements.
    • B. I have experience REVIEWING PERTINENT DOCUMENTATION, evaluating data, compiling findings, and recommending actions for potential contracted service agreements; AND clarifying contract specifications; AND resolving problems and inconsistencies with services provided within the service agreements.
    • C. I have experience GATHERING DATA ON RELATED SERVICE AGREEMENTS, obtaining information from prospective service providers, and identifying potential problems and inconsistencies with services provided from a service provider.
    • D. I have NO experience or training related to the work behavior above.
    12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  • The name(s) of the employer(s) where you gained this experience.
  • The actual duties you performed related to contracted service agreements.
  • Your level of responsibility.
  • 13 WORK BEHAVIOR 4 – TRAINING/COMMUNITY EDUCATION

    Identifies areas for skill development needed by agency staff and contract service providers and provides training and technical assistance based on identified needs by developing and coordinating training classes and programs, providing classroom training, and conducting post-training assessments; meets with federal, state, and county agencies, community organizations, and contract service providers to explain county programs, objectives, and policies and to identify impact resulting from changes in laws and regulations; coordinate services utilized by multiple agencies; serves as a liaison to the public to build and maintain relationships and communicate changes by organizing and conducting meetings to promote program initiatives and preparing presentations on services and programs available in designated areas.

    Levels of Performance

    Select the Level of Performance that best describes your claim.

    • A. I have experience DEVELOPING AND COORDINATING training classes and programs for agency staff and contract service providers by providing classroom training, and conducting post-training assessments; AND meeting with federal, state, and county agencies, community organizations, and contract service providers to explain county programs, objectives, and policies and to identify impact resulting from changes in laws and regulations; AND coordinating services utilized by multiple agencies; AND serving as a liaison to the public to build and maintain relationships and communicate changes by organizing and conducting meetings to promote program initiatives and preparing presentations on services and programs available in designated areas.
    • B. I have experience as a trainer or professional PROVIDING TRAINING AND TECHNICAL ASSISTANCE TO AGENCY STAFF based on identified needs by providing classroom training, and conducting post-training assessments; AND meeting with federal, state, and county agencies, community organizations, and contract service providers to explain county programs, objectives, and policies; AND serving as a liaison to the public to build and maintain relationships; AND conducting meetings to promote program initiatives and preparing presentations on services and programs available in designated areas.
    • C. I have experience CONDUCTING POST-TRAINING ASSESSMENTS by gathering data from post-training skill assessment surveys and assisting team members in conducting meetings to promote program initiatives and preparing presentations on services and programs available in designated areas.
    • D. I have NO experience or training related to the work behavior above.
    14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  • The name(s) of the employer(s) where you gained this experience.
  • The actual duties you performed related to training/community education.
  • Your level of responsibility.
  • 15 WORK BEHAVIOR 5 – SUPERVISION

    Supervises professional, paraprofessional, and clerical staff by performing the full range of supervisory functions including assigning work, monitoring and reviewing work, identifying training needs, providing training, preparing employee performance evaluations, approving leave, taking disciplinary actions, and resolving complaints and grievances; meeting regularly with staff to review work assignments and providing guidance on work assignments; participating in the performance of subordinates' work consistent with operational or organizational requirements.

    Levels of Performance

    Select the Level of Performance that best describes your claim.

    • A. I have experience SUPERVISING professional, paraprofessional, and clerical staff by performing the full range of supervisory functions including assigning work, monitoring and reviewing work, identifying training needs, providing training, preparing employee performance evaluations, approving leave, taking disciplinary actions, and resolving complaints and grievances; AND meeting regularly with staff to review work assignments and providing guidance on work assignments; AND participating in the performance of subordinates' work consistent with operational or organizational requirements.
    • B. I have experience as a LEAD WORKER for professional, paraprofessional, and clerical staff by assigning work and identifying appropriate training as needed; AND meeting regularly with staff to review work assignments; AND participating in the performance of the work team as needed.
    • C. I have experience AS A MEMBER OF A WORK TEAM interpreting assignment instructions or procedures AND assisting with training.
    • D. I have NO experience or training related to the work behavior above.
    16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  • The name(s) of the employer(s) where you gained this experience.
  • The actual duties you performed related to supervision.
  • Your level of responsibility.
  • * Required Question

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    ● If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

    No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

    • Trademarks. “NEOGOV,” “NEOED”, “Governmentjobs.com,” “Schooljobs.com,” “PowerDMS,” and certain other names or logos are our trademarks, and all related product and service names, design marks, and slogans are our trademarks or service marks, excluding the marks of our partners. You must not use such marks without our prior written permission. We also retain the rights in the designated color schemes and column names provided within the Services. The “look” and “feel” of the Services (including color combinations, button shapes, layout, design, and all other graphical elements not uploaded or implemented by Customers) are also our trademarks or copyrights.

    Prohibited Uses. You may use the Services only for lawful purposes and in accordance with these Terms of Use. You must not:

    • Submit or post anything to the Services that contains software viruses, worms, or any other harmful code.
    • Create a false identity as a user of the Services, misrepresent your identity, create a profile for anyone other than yourself (a real person), post any incomplete, false, or inaccurate résumé information or information which is not your own accurate résumé, or use or attempt to use another’s account.
    • Disclose information that you do not have the consent to disclose (such as confidential information of a Customer);
    • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, license, transfer, sell or transmit or make copies of any NEOGOV Content or materials from the Services or modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense the Services.
    • Delete or alter any legal notices, copyright, trademark, or other proprietary rights notices from copies of materials from this site.
    • Reverse engineer, decompile, disassemble, or otherwise attempt to discover or directly access the source code or any underlying ideas or algorithms of any portions of the Services or any underlying software or component thereof
    • Access or use for any commercial purposes any part of the Services or any services or materials available through the Services (except on behalf of a Customer for internal business use).
    • Reproduce, display, publicly perform, distribute, or otherwise use the Services or the NEOGOV Content in any manner that is likely to cause confusion among consumers, that disparages or discredits NEOGOV, or that interferes or attempts to interfere with the proper working of the Services or any transaction being conducted on the Services, or with any other person’s use of the Services.
    • Violate the intellectual property rights of NEOGOV or of others, including copyrights, patents, trademarks, trade secrets or other proprietary rights. For example, copying or distributing (except through the available sharing functionality) the posts or other content of others without their permission.

    Further, you agree not to use the Services:

    • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries).
    • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
    • For the unlawful use of any personally identifiable information of other users of which you may be exposed to.
    • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
    • To send unsolicited mail or email, make unsolicited phone calls or send unsolicited texts, tweets or faxes promoting and/or advertising products or services to any user, or contact any users that have specifically requested not to be contacted by you.
    • To respond to any employment opportunity for any reason other than to apply for the job.
    • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm NEOGOV or users of the Services or expose them to liability.
    • To use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar process, to access, acquire, copy or monitor any portion of the Services or any NEOGOV Content, or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Services.
    • To attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Services or to any NEOGOV server, or to any of the services offered on or through the Services, by hacking or any other illegitimate means.
    • To scan or test the vulnerability of the Services or any network connected to the Services, nor breach the security or authentication measures on the Services or any network connected to the Services.
    • To take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Services or NEOGOV’s systems or networks, or any systems or networks connected to the Services, or to NEOGOV or interferes with the proper working of the Services.
    • To attack the Services via a denial-of-service attack or a distributed denial-of-service attack including via means of overloading, “flooding,” “mailbombing,” or “crashing,”.
    • To access the Services in order to build, assist, or facilitate the assembly of a competitive product or service, to build a product using similar ideas, features, functions, or graphics of the System, or to copy any ideas, features, functions, or graphics of the Services

    If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance. You may not use the Services in a way that would subject NEOGOV to those industry-specific regulations without obtaining NEOGOV’s prior written agreement, such as using the Services to collect, protect, or otherwise handle “protected health information” (as defined in 45 C.F.R. §160.103 under United States federal regulations).

    Your level of access should be limited to ensure your access is no more than necessary to perform your legitimate tasks or assigned duties. If you believe you are being granted access that you should not have, you must immediately notify NEOGOV.

    For clarity, the foregoing restrictions apply to any access, use, reproduction, scraping, or distribution of Customer content hosted by NEOGOV or its affiliates through public-facing websites, subdomains or portals (including but not limited to public.powerdms.com or career pages hosted at governmentjobs.com/careers), regardless of whether such content is public or viewable without a login. Any such use that is for the purpose of competitive analysis, data harvesting or to build or enhance a competing product or service is strictly prohibited.

    Monitoring and Enforcement; Termination. You agree that we may monitor the Services to (1) comply with any applicable laws, regulations, or other government requests, (2) operate the Services or to protect our interests and those of our users and members, and (3) for such other purposes as we may deem reasonably necessary or appropriate from time to time. More specifically, we have the right to:

    • Remove or refuse to post any User Contributions (as defined below) for any or no reason in our sole discretion.
    • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards set forth below, if we believe that such information could create liability for us, damage our brand or public image, cause us to lose users (in whole or in part), or interfere with the services of our ISPs or other suppliers, or if we believe the User Contribution is abusive, disruptive, offensive, illegal, violates the rights of, or harms or threatens the safety of users or public, infringes any intellectual property right, or violates the law.
    • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
    • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
    • Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use.We have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS GOVERNMENTJOBS.COM, INC. AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER GOVERNMENTJOBS.COM, INC. OR LAW ENFORCEMENT AUTHORITIES.
  • Remove or refuse to post any User Contributions (as defined below) for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards set forth below, if we believe that such information could create liability for us, damage our brand or public image, cause us to lose users (in whole or in part), or interfere with the services of our ISPs or other suppliers, or if we believe the User Contribution is abusive, disruptive, offensive, illegal, violates the rights of, or harms or threatens the safety of users or public, infringes any intellectual property right, or violates the law.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
  • Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use.We have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS GOVERNMENTJOBS.COM, INC. AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER GOVERNMENTJOBS.COM, INC. OR LAW ENFORCEMENT AUTHORITIES.
  • Notwithstanding the foregoing, we are not responsible for screening, policing, editing, or monitoring postings and encourage all users to use reasonable discretion and caution in evaluating or reviewing any post. We assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

    Content Standards. These Content Standards apply to any and all User Contributions and use of the Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:

    • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
    • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
    • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
    • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
    • Be likely to deceive any person.
    • Promote any illegal activity or advocate, promote, or assist any unlawful act.
    • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
    • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
    • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
    • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

    In addition, you shall be solely responsible for the legality, accuracy and completeness of all records, data, and information provided, submitted, or uploaded by you in connection with this Terms of Use or use of the Services.

    User Contributions. The Services may contain message boards, forums, bulletin boards, and job boards, (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) materials or content, including feedback (collectively, “User Contributions”) on or through the Services. All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the site will be considered non-confidential and non-proprietary. You represent that you have all necessary rights to make a post, and you also acknowledge that we have no control over the extent to which any idea or information may be used by any party or person once it is posted or displayed. By providing any User Contribution on the Services, you grant us and our affiliates a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you hereby waive any claim to the contrary. Notwithstanding this right and license, it is understood that by merely permitting your information, content, and materials to appear on the Services, we do not become a publisher of such information, content, and materials and is merely functioning as an intermediary to enable you to provide and display a posting. Moreover, we assume no responsibility for the deletion of or failure to store any posting and recommends that you do not post, display, or transmit any confidential or sensitive information.

    We are under no obligation to edit or control User Contributions and will not be in any way responsible or liable for any User Contributions. You understand that when using the Services, you may be exposed to User Contributions of other users and acknowledge that User Contributions may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you may have against NEOGOV with respect to User Contributions. NEOGOV expressly disclaims any and all liability in connection with User Contributions. If notified by a user or content owner that User Contributions allegedly do not conform with these Terms of Use, NEOGOV may investigate the allegation and determine in NEOGOV’s sole discretion whether to remove the User Contributions, which NEOGOV reserves the right to do at any time and without notice.

    You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not NEOGOV, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Services.

    Text Message and Email Communications. We may offer you the opportunity to receive text message and email notifications regarding notices, reminders, status updates, support, administrative message and disclosures, or other related human resource related notices from us or our Customers. Communications through these methods may be routed through a third-party service.

    SMS messages will be sent to you strictly in accordance with your preferences, and only after you have explicitly opted in. If you change your mind at any time, and no longer wish to receive SMS messages, reply to a message with the word “OPTOUT” in all capital letters. Afterwards, should you choose to begin receiving messages again, reply with the word “OPTIN” in all capital letters.

    Job seekers may also control their receipt of SMS messages through their job seeker Account preferences, by contacting the Customer whom the text message pertains to, or by notifying NEOGOV Support at:customersupport@neogov.com

    Should you allow SMS messages sent to you by NEOGOV or NEOGOV Customers, you agree to accept such text messages on your mobile phone including messages sent by automated telephone dialing system. You certify that you are the owner of the mobile phone entered or are authorized to use this mobile phone to receive SMS.

    You are responsible for all mobile carrier data or text message charges resulting from your use of the Services, including from any notifications provided by the Services. The number of messages you receive will vary depending on the number of jobs you applied to, jobs you searched for, or the number Customers you allow to contact you. You may receive a text message confirming your subscription. NEOGOV reserves the right to suspend or terminate your SMS messages for any reason, with or without notifying you.

    Since these text message services depend on the functionality of third-party providers, there may be technical delays on the part of those providers. NEOGOV may make commercially reasonable efforts to provide alerts in a timely manner with accurate information, but cannot guarantee the delivery, timeliness, or accuracy of the content of any alert. NEOGOV shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert. If your mobile number changes, you are responsible for informing the Customer of that change. NEOGOV MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO: (i) THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER; (ii) ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND (iii) ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.

    Copyright Infringement. Our policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). Copyright-infringing materials found on the Services can be identified and removed via our process listed below, and you agree to comply with such process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

    If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the written information specified below. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed. We do not and will not make any legal decisions about the validity of your claim of infringement or the possible defenses to a claim. When a clear and valid notice is received pursuant to the guidelines set forth below, we will respond by either taking down the allegedly infringing content or blocking access to it. We may contact the notice provider to request additional information. Under the DMCA, we are required to take reasonable steps to notify the user who posted the allegedly infringing content (“Alleged Infringer”). The Alleged Infringer is allowed under the law to send us a counter-notification. Notices and counter-notices are legal notices distinct from regular activities or communications through the Service. We may publish or share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or other legal discovery request). Anyone making a false or fraudulent notice or counter-notice may be liable for damages under the DMCA, including costs and attorneys’ fees. Any person who is unsure of whether certain material infringes a copyright held by such person or a third party should contact an attorney.

    To file a DMCA notice, the copyright owner must send in a written letter by regular mail only. We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not obligated to, respond to a non-compliant notice.

    A DMCA notice must:

    • Identify specifically the copyrighted work(s) believed to have been infringed (for example, “My copyrighted work is the picture that appears at [list location where material is located].”);
    • Identify the content that a copyright owner claims is infringing upon copyrighted work. The copyright owner must provide information reasonably sufficient to enable us to locate the item on the Service. The copyright owner should provide clear screenshots of the allegedly infringing materials for identification purposes only. The information provided should be as detailed as possible;
    • Provide information sufficient to permit us to contact the copyright owner directly: name, street address, telephone number, and email (if available);
    • If available, provide information sufficient to permit us to notify the Alleged Infringer (email address preferred);
    • Include the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
    • nclude the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”;
    • Be signed; and
    • Be sent to our DMCA designated agent at the following address:

      NEOGOV
      Attention: DMCA Designated Agent
      2120 Park Place, Suite 100
      El Segundo, California 90245

      Or by e-mail:

      If you are a job seeker, please contact: support@GovernmentJobs.com

      If you are a Customer (an employer), please contact:
      customersupport@GovernmentJobs.com

    • Reliance on Information Posted. The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
    • Changes to the Services. We may update the content on the Services from time to time, but its content is not necessarily complete or up to date. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.
    • Relay of Content. NEOGOV relays content including but not limited to resumes, cover letters, applications, messages, questionnaire answers, responses, offer letters and other materials. You acknowledge that you are asking NEOGOV to send this content on your behalf. We process, monitor, review, store and analyze such content, for data analysis, security, quality control, enforcement of the Terms of Use, content moderation, and to improve the Services. As a result, or due to technical malfunction, in certain circumstances such content may be delayed or may not be delivered to the intended recipient. NEOGOV may notify you in such an event. By using the Services, you acknowledge that this activity is necessary for maintaining the quality and provisioning of the Services.
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