County Caseworker II - Emergency Duty (Children & Youth Services)

Berks County PA; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Job summary

Berks County PA seeks an Emergency Duty Caseworker to provide after-hours coverage (5:00 p.m.–8:00 a.m.), including holidays and weekends. The role is essential personnel, requiring travel between county sites and responding to CPS investigations, emergency placements, and crises.

A valid PA driver’s license and ability to work flexible hours are essential. Qualifications include a bachelor’s degree in social welfare or related field, plus one year of relevant experience or completion of the

Qualifications

• Knowledge of current social case management principles, techniques, and methods.
• Knowledge of social welfare policy and law as they relate to agency function.
• Ability to conduct individual and family interviews and to use them to identify problems.

Responsibilities

• Respond to after-hours referrals including CPS investigations, emergency placements, and crisis intervention.
• Supervision of performance and coordination of leave and training.
• Work assignments are received from the On-call Supervisor and CWIS system.
• Ensure 24/7 coverage and supervisory consultation for abuse calls.
• Perform related tasks as assigned.

Skills

Case management

Social welfare policy

Interviews

Communication

Stress management

Education

Bachelor's degree in social welfare

Bachelor's with sociology credits

Intern program completion

Tools

Microsoft Word

Microsoft Excel

Job description

POSITION SUMMARY:

The Emergency Duty (ED) caseworkers work cooperatively to provide agency coverage during off hours: 5:00 p.m. through 8:00 a.m. weekdays, all holidays and weekends.

Emergency Duty is an essential function of this position.The Emergency Duty caseworker is deemed essential personnel.

The use of personal transportation is required, the expenses for which are reimbursed by the agency consistent with current policy.

Full-time Emergency Duty caseworker shall reside no more than thirty (30) miles from the County Services Center during work shifts.Employees hired prior to June 6, 1996, shall be excused from this requirement.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Responsible for responding to after-hours referrals including CPS investigations, emergency placements, and crisis intervention.
• Supervision of performance, personnel-related issues, and coordination of sick leave, annual leave, and training are provided by the Second shift/E.D. Unit Supervisor.
• Supervision of case-specific activity is provided by regular unit supervisors on a rotational coverage basis.
• Work assignments are received from the County Communications Center operators as calls come to their attention, via the Child Welfare Information System (CWIS), or by specific assignment by the On-call Supervisor or Second Shift/E.D. Unit Supervisor.
• The Emergency Duty caseworkers will collaboratively perform the duties of responding to the communication Center and monitoring of CWIS activity ensuring that each function is covered 24/7. If there is no agreement on who shall perform each function, then the Emergency Duty Unit Supervisor or assigned On-call Weekend Supervisor will assign the duties.
• Child abuse and neglect investigations are conducted pursuant to the Child Protective Services Law, Agency policy and procedures, as well as those activities required to protect children from abuse, serious neglect, or imminent harm. All Child Protective Services (abuse) calls require supervisory consultation.
• Required to report activities and have all the paperwork completed by the next day at 8 am in a manner prescribed by the Agency.
• Participation in daytime training, monthly staff meetings, and court testimony is required, as necessary or assigned and will be accommodated with flex schedule or overtime.
• Shall have access to agency files and other facilities (either directly or through automated systems) to facilitate their work.
• For bilingual County Caseworker II, translating forms from English to Spanish, and interpreting client phone calls from Spanish to English.
• Performs related tasks as assigned.

MINIMUM EDUCATION AND EXPERIENCE:

One of the following is required:

• One (1) year of experience as a County Caseworker I; and a satisfactory PER; and supervisory recommendation; and no disciplinary measures.
• Successful completion of the County Social Casework Intern Program; and supervisory approval, and satisfactory PER; and no disciplinary measures.
• A bachelor’s degree with a social welfare major;
• A bachelor’s degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency;

A successful interview and written sample are also required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of current social case management principles, techniques, and methods.
• Knowledge of current social, economic, and health problems and resources and the recognition of their impact on the growth and development of people.
• Knowledge of individual and group development and behavior and ways of working effectively with adults and children who have social, economic, emotional, or health problems.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of social welfare policy and law as they relate to agency function and purpose.
• Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
• Ability to understand and accept the needs and rights of others and to work with adults and children who are physically challenged, emotionally troubled, or economically disadvantaged.
• Ability to conduct individual and family interviews and to use them to identify individual and family problems.
• Ability to establish and maintain effective working relationships with clients, their families, other staff, outside agencies and institutions, and the general public.
• Ability to plan and organize work, prepare adequate records and reports, set priorities, and maintain a caseload in an effective and timely manner.
• Ability to interpret and apply relevant laws, regulations, and policies governing agency services.
• Ability to adequately express ideas orally and in writing.
• Ability to accept direction and supervision as well as the flexibility to change daily assignments on short notice.
• Demonstrated proficiency in Microsoft Word and Excel.
• Ability to handle Stress.
• Physical presence in the office is required.
• Must have a valid PA driver's license, a good driving record, a car available for daily use that is in good working condition and fully insured.

PHYSICAL DEMANDS:

Occasional light lifting (under 40 pounds.)

WORKING ENVIRONMENT:

Office environment and various field locations as assigned.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.