Country Inn- Houseman

Scott Enterprise Hotels, Ambassador, and Corporate Divisions; Erie (Erie County); On-site; USD 17,000 - 25,000; Part time

Job summary

Scott Enterprise Hotels, Ambassador, and Corporate Divisions is seeking a part-time weekend housekeeping role responsible for maintaining high standards in public areas, meeting rooms, and the hotel grounds. The position emphasizes excellent guest service and adherence to safety and company policies.

The role involves cleaning public spaces, assisting with guest deliveries, and supporting the housekeeping team with after-hours duties while upholding franchise standards and brand guidelines.

Responsibilities

• Clean and sanitize assigned public areas and grounds per company policy.
• Assist with deliveries to guest and meeting rooms and clean guest rooms after hours as needed.
• Clean, prepare, and set up meeting rooms per function sheets.
• Ensure hotel equipment (cots, cribs, carts, vacuums, A/V) is maintained and secured.
• Store and label cleaning supplies and chemicals per policy.
• Provide excellent customer service; address guest requests; follow the 10-4 rule; assist guests with belongings.
• Attire uniform and nametag per grooming and uniform policy.
• Communicate with superiors about the status of guest requests and tasks.
• Provide safety and security for the hotel and guests; follow safety policies and participate in emergency training.
• Contribute ideas on hotel operations and participate in training initiatives.
• Complete other tasks as assigned, including training new associates.

Job description

Part-Time/Weekend a Must

SUMMARY

Maintains the hotel's public areas, meeting rooms, and grounds in a high level of cleanliness and organization in accordance with company and franchise standards and provides excellent customer service to the hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Cleans and sanitizes assigned public areas and grounds in accordance with company and franchise policy. Assist the executive housekeeper/breakfast attendants as needed with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Cleans, prepares, and sets up meeting rooms in accordance with the function sheets.
• Ensures hotel equipment, such as sots, cribs, carts, vacuums, and a/v equipment are maintained properly and secured.
• Ensures cleaning supplies and chemicals are stored and used properly. Ensures all chemicals/cleaning product bottles are properly labeled in accordance with the chemical policy.
• Provides excellent customer service that goes above and beyond, to the hotel guests. Conducts themselves in a professional manner at all times. Observes the company's 10-4 rule. Immediately addresses guest's requests. Assists guests with belongings/luggage as needed.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest requests and assigned tasks.
• Provides safety and security for the hotel and its guests. Alerts staff and guests to unsafe conditions and follows the company safety and security policies. Observes and partakes of the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently participate in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedure. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.