Country Club Activities Supervisor

PCH Hotels And Resorts, Inc.; Alabama; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401(k) with company match

Exclusive discounts on hotel stays, F&

Marriott properties worldwide

Career growth opportunities

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Recreation Supervisor to lead the team responsible for all recreational activities and to maintain facilities to the highest standards, ensuring a safe and enjoyable guest experience.

You will supervise associates, coordinate programs, and collaborate with other hotel departments to deliver memorable experiences, while upholding safety protocols and hospitality standards.

Qualifications

• Strong guest service orientation and communication skills.
• Experience leading recreation or hospitality teams is preferred.
• Ability to supervise a diverse team and coordinate multiple activities.

Responsibilities

• Lead and train recreation staff to deliver high-quality guest experiences.
• Oversee all recreational activities and facility safety.
• Coordinate events and programs with other hotel departments.
• Ensure cleanliness, maintenance, and safety of facilities and equipment.
• Address guest concerns promptly to sustain satisfaction.
• Enforce safety protocols and incident reporting.
• Assist with budgeting and scheduling as needed.

Skills

Guest engagement

Team supervision

Safety compliance

Facility maintenance

Event planning

Guest satisfaction

Problem resolution

Job description

Grand Hotel | Autograph Collection
Point Clear, AL 36564, USA

Description

Step into an exciting career at the renowned Lakewood Country Club, part of the legendary Grand Hotel Golf Resort & Spa, Autograph Collection. Nestled on Alabama’s Gulf Coast, Lakewood Country Club offers a range of luxurious amenities, including a gym, tennis courts, pickleball courts, family pool with a lazy river and waterslide, adult pool, and a scenic lagoon. Become a key member of a team that ensures every guest experience unforgettable fun and relaxation in a stunning setting.

As a Recreation Supervisor, you will lead the team responsible for overseeing all recreational activities and maintaining the facilities to the highest standards. Your role will involve supervising associates, coordinating activities, and ensuring a safe, clean, and enjoyable experience for all guests. You’ll also be instrumental in resolving guest concerns, ensuring that the recreational grounds offer both excitement and tranquility.

Key Responsibilities:

• Guest Engagement & Activities Coordination: Interact with guests, promote recreational offerings, and encourage participation in activities. Create a welcoming and fun atmosphere where guests feel excited and comfortable.
• Supervision & Leadership: Lead, train, and motivate the recreation team to deliver exceptional service, ensuring all staff adhere to safety protocols and hospitality standards.
• Safety & Compliance: Enforce safety guidelines for all recreational activities, including pool and sports facilities, ensuring a safe environment for guests and associates.
• Facility Maintenance & Equipment Management: Oversee the cleanliness, functionality, and safety of recreational facilities and equipment. Ensure that all equipment is well-maintained, properly stocked, and in good working condition.
• Event Planning & Coordination: Organize special events and themed activities, collaborating with other hotel departments to create memorable experiences for guests.
• Guest Feedback & Improvement: Solicit feedback from guests about their recreational experiences, assess their satisfaction, and implement improvements to enhance future offerings.
• Problem Resolution: Proactively identify and resolve issues before they escalat, ensuring guests have an enjoyable, hassle-free experience.
• Health, Dental, and Vision Coverage: Comprehensive options, including FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with a company-matched retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and Marriott hotels worldwide.
• Career Growth: Opportunities for professional development and advancement within PCH Hotels & Resorts.

Join us at the Grand Hotel Golf Resort & Spa, where we are committed to providing "hospitality with heart & soul." Make a lasting impact by leading a team dedicated to creating fun and memorable experiences for our guests.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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