Counter Team Members & Baristas - Tatte Hingham, MA

Tatte Bakery; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a vibrant café where team members are the heart of the experience! As part of a dedicated front of house team, you will engage warmly with guests, share your knowledge of delicious Tatte products, and create memorable moments through exceptional service. This role is perfect for those who thrive in a fast-paced environment and have a passion for coffee and hospitality. Join a team that values flexibility, growth, and a supportive atmosphere, where every day brings new opportunities to shine and make a difference in the community.

Benefits

Competitive Pay

401(k) with Vesting Match

Health, Dental, and Vision Insurance

Vacation Time

Immigration Reimbursement Program

Free Employee Assistance Program Services

Flexible Schedule

Internal English and Spanish Classes

Free Drinks

Discounted Meals

Qualifications

• Strong communication and customer service skills are essential.
• Experience with manual espresso equipment is preferred for baristas.

Responsibilities

• Provide high-quality service and engage with guests warmly.
• Prepare and serve coffee and food according to Tatte standards.

Skills

Communication Skills

Customer Service

Coffee Knowledge

Teamwork

Flexibility

Education

High School Diploma

Tools

Point-of-Sale System

Espresso Machine

Job description

Job Category: Cafe Front of House Team

Requisition Number: COUNT002329

Posted: January 3, 2025

Employment Type: Full-Time

Locations

Hingham, MA 02043, USA

Description

Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:

• Engage with warm and welcoming communication skills.
• Have a passion for and deep knowledge of our coffee menu, bakery and savory offerings, and genuine hospitality.
• Desire to help where needed and work as part of a team.
• Live from Tatte’s core values and help Tatte deliver on its mission.
• Have flexibility to work a variety of shifts, including weekends, holidays, and afternoons/evenings.
• (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe.)

Our Benefits and Perks

• Competitive pay (counter team members start at $11.50/hr plus tips, baristas start at $13.00/hr plus tips—typically team members make $18-$22/hr+ including tips).
• 401(k) (with a vesting match).
• Health, dental, and vision insurance for full-time team members.
• Vacation time (after one year of full-time service).
• Immigration Reimbursement Program (after one year of full-time service).
• Free employee assistance program services.
• Flexible schedule with no late nights.
• Internal English and Spanish classes.
• Free drinks and generously discounted meals.
• Exciting potential for growth.

Summary of Counter Team Members’ Primary Responsibilities

• Provide gracious and high-quality service to our guests by welcoming them to our cafes and engaging with them throughout their experience.
• Determine guests' needs by asking questions and sharing product knowledge.
• Have comprehensive knowledge of all Tatte products.
• Execute all Tatte product and packaging standards.
• Deliver coffee beverages and food to guests.
• Actively maintain and support café cleanliness and visual/brand standards.
• Comply with and follow all safety and sanitation standards at all times while adhering to our policies and procedures.
• Other duties as assigned.

Summary of Baristas’ Primary Responsibilities

• Provide gracious and high-quality service to our guests by welcoming them to our cafes and engaging with them throughout their experience.
• Have comprehensive knowledge of all Tatte products.
• Prepare and serve or deliver beverages according to Tatte recipes and specifications.
• Answer guests' questions about our offerings.
• Follow all recipe and presentation standards for our beverages.
• Operate all Barista station equipment according to standards.
• Keep the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory.
• Deliver beautiful and artistic espresso beverages.
• Other duties as assigned.

Essential Functions/Working Conditions for FOH Positions

• Strong communication skills to warmly engage with all guests and team members.
• Ability to work in a fast-paced environment.
• Able to grasp and reach overhead.
• Must be able to lift, move, and carry 50+ lbs.
• Must be able to work 8+ hours a day on feet.

Join us on our journey to create something special!