Counter Team Member

MILK BAR; Las Vegas (NV); On-site; USD 16,000 - 23,000; Full time

Job summary

Milk Bar in Las Vegas is seeking a Counter Staff team member to deliver an exceptional guest experience by applying Milk Bar’s service standards, product quality, and cleanliness. They live our mission in every customer interaction.

You will maintain knowledge of the menu, upsell bundles, and collaborate with the team to ensure smooth shifts, while upholding our brand identity and safety practices. Applicants must be 21+ and pass a background check.

Qualifications

• Must be 21 years of age or older.
• 1-2 years in a food industry/customer service facing job preferred.
• Ability to lift up to 25 lbs and stand for shifts.
• Drug test and background check required.

Responsibilities

• Maintain knowledge of Milk Bar menu and upsell bundles.
• Collaborate with team to ensure smooth shift operations.
• Serve as a brand ambassador and uphold service standards.
• Address guest inquiries professionally and resolve issues.
• Prepare Milk Bar products and perform daily quality checks.
• Operate touchscreen POS and process transactions accurately.
• Keep displays stocked, rotate items, and minimize waste.
• Communicate with team and other departments as needed.
• Follow DOH regulations and GMP standards during tasks.
• Keep bakery area clean, organized, and visually appealing.

Skills

Customer service

Communication

Teamwork

Tools

POS system

Job description

About this position

Description: The Counter Staff provides customers with an exceptional experience by implementing Milk Bar’s standards of service, product quality, and cleanliness. They live our mission in every customer interaction.

JOB OVERVIEW

The Counter Staff provides customers with an exceptional experience by implementing Milk Bar’s standards of service, product quality, and cleanliness. They live our mission in every customer interaction.

JOB RESPONSIBILITIES

• Maintain comprehensive knowledge of Milk Bar’s menu and products, including seasonal offerings, and leverage this expertise to suggest pairings, bundles, and upsell opportunities.
• Collaborate with team members to ensure seamless shift operations, foster a positive work culture, and consistently uphold Milk Bar’s service standards and brand identity
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
• Address guest inquiries, concerns, or complaints professionally and promptly, escalating to a manager when necessary to ensure guest satisfaction
• Responsible for preparing the most delicious Milk Bar products while performing daily product audits to ensure consistent taste and quality.
• Adhere to the time and attendance policy by arriving on time, ready to work, and completing scheduled shifts in their entirety
• Routinely stocks merchandise, ensures shelves and displays are fully stocked and visually appealing, rotates products to maintain freshness, and follows inventory management procedures to minimize waste and ensure availability of all items.
• Performs other duties as assigned by Manager, SIC, or Key Holder
• Constantly communicate with other co-workers, and other departments of Milk Bar via phone and emails in particular.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards.
• Operate a touchscreen POS to process transactions with precision, ensuring all sales, refunds, and discounts are accurately recorded.
• Effectively communicate menu offerings and company information to guests both in person and over the phone.
• Troubleshoot any and all product and equipment issues that occur.
• Manage time efficiently during shifts by actively referencing and utilizing all provided checklists, including opening, closing, and task-specific checklists, as well as addressing prompts from previous shifts to ensure smooth operations and task completion.
• Work closely with the Bakery team members, giving constructive feedback to the team, and always thinking about improvements.
• Take ownership of maintaining a clean, organized, and visually appealing bakery environment.

Please note that job duties are subject to change at the Bakery’s discretion.

Requirements

• Must be 21 years of age or older
• 1-2 years in a food industry/customer service facing job preferred.
• Personable and enjoys working with the guests.
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.
• Please note that a successful completion of a drug test and background check is required as a condition of employment for this position.

License/Certification:

• Alcohol Awareness Card (Required)
• Food Handler Card (Required)

Salary Information

$14.5 - $14.5Hourly Wage