Counter Salesperson

Hajoca Corporation; North Chelmsford (MA); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, and Rx

Accident, Hospital Indemnity, and GIC

Life insurance and LT disability

Pre-tax accounts for healthcare, DCA,/

Paid vacation, holidays, sick time

Paid pregnancy and parental leave

Paid day of community service

401(k)

Retirement plan with company contribs

Training programs

Wellness program

Employee discounts

College tuition benefits

Descrizione del lavoro

Hajoca Corporation’s Peabody Supply unit is seeking a Counter Salesperson at the North Chelmsford, MA location. The role emphasizes excellent customer service at the counter, processing Sales Orders, and building lasting relationships with customers and vendors.

The ideal candidate has 1+ year in customer service or counter sales, product knowledge, and strong communication. Competitive hourly pay and full-time benefits accompany this hands-on sales position.

Competenze

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Outstanding customer service, verbal communication, and listening skills.
• Keep up-to-date product knowledge and suggest related products.
• Build and maintain positive relationships with customers, vendors and co-workers.
• Ask probing questions to understand needs, overcome objections, and request the order.
• Learn safety precautions in warehouse and operate equipment.
• Learn to operate hand tools and order-processing computer systems.
• Read, write, speak, and understand English.

Mansioni

• Assist customers purchasing and/or picking up merchandise at the Profit Center.
• Accurately process and fill Sales Orders.
• Attract and retain customers and work with PCM to meet revenue/margin targets.
• Verify pick ticket dates and obtain customer signature before release.
• Provide product specs, pricing, and availability information.
• Keep counter area and displays neat and stocked.
• Communicate changes in customer business affecting credit risk.
• Process cash sales returns per company policy.
• Support coworkers by answering calls, stocking, and pulling orders.
• Complete required safety training and other duties as assigned.

Conoscenze

Customer service

Counter sales

Product knowledge

Communication

Active listening

Strumenti

Computer systems for order processing

Warehouse safety procedures

Descrizione del lavoro

Hajoca Corporation

is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Peabody Supply

is one of those trade names and is looking for a Counter Salesperson at their North Chelmsford, MA location. Pay for Counter Salesperson is between $20 and $25 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years' experience in customer service or counter sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.

• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.