Counter Salesperson

Hajoca Corporation in; Saint Augustine (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hajoca Corporation is seeking a proactive Counter Salesperson to support customers at the Profit Center in Florida. You will assist customers with purchases or pickups, process orders, and help maintain an inviting, organized counter area.

Ideal candidates have 1+ years in customer service or counter sales, strong product knowledge, and a knack for upselling and relationship building. A customer-focused, safety-conscious approach is essential for success in this role.

Qualifications

• 1+ years in customer service or counter sales.
• Knowledge of products sold in the Profit Center.
• Ability to upsell by suggesting related products.

Responsibilities

• Assist customers purchasing or picking up merchandise at the Profit Center.
• Process and fill Sales Orders generated at the sales counter.
• Attract and retain customers and work with the PCM to meet revenue targets.
• Verify pick tickets and obtain customer signature before releasing material.
• Provide customers with product specs, pricing, and availability.
• Keep counter area and displays clean, stocked, and safely displayed.
• Ensure security and control at the customer contact point.
• Communicate changes in a customer's business that may affect credit risk.
• Process cash sale returns and refunds per policy.
• Inform supervisor of inventory levels that could impact service.
• Assist coworkers with calls, stocking, and pulling orders.

Skills

Customer service

Counter sales

Sales closing

Verbal communication

Active listening

Relationship building

Questioning techniques

Product knowledge

Safety awareness

Team collaboration

Tools

Order processing software

Warehouse management systems

Job description

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

• Accurately process and fill Sales Orders generated at the sales counter.

• Attractand retain customers.
• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years' experience in customer service or counter sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.

• Be able to learn and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.