Counter Sales Team Lead

Plumbers Supply Co.; Louisville (KY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Health Coverage

Generous Time Off

Life and Disability Insurance

Wellness Program

401K with company match

Cerity Partners guidance

Job summary

Plumbers Supply Co. in Louisville, KY is seeking a Counter Sales Lead to guide a high-performing team and deliver elite service with technical expertise at Bishop Lane. You will oversee counter operations, mentor staff, and ensure accurate, efficient transactions.

The role demands leadership, product mastery in plumbing/HVAC, and proficiency with Prophet 21 and RF scanners while maintaining safety and compliance in a fast-paced environment.

Qualifications

• Minimum 1 year in a progressive sales or warehouse leadership role.
• Experience with plumbing/HVAC product applications and features.
• Proficiency with Prophet 21 (P21), RF scanners, and multi-line phone systems.

Responsibilities

• Lead Sales Associates and drive excellence in every walk-in and will-call interaction.
• Assist customers with complex quotes, orders, and RMAs via phone, email, and in-person using P21.
• Oversee product displays and will-call area to ensure a professional customer experience.

Skills

Leadership

HVAC knowledge

Customer service

Communication

Team mentorship

Education

1 year leadership experience

Tools

Prophet 21 (P21)

RF Scanners

Zultys phone systems

Job description

Lead the Front Line! Counter Sales Lead - Louisville, KY (Bishop Lane)

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As our Counter Sales Lead, you will be the driving force behind our customer experience, leading a dedicated team to deliver elite service and technical expertise to every professional who walks through our doors.

Your Career in Sales Leadership

You will oversee the daily operations of the counter and will-call areas at our Bishop Lane hub. This is a premier leadership opportunity to shape a high-performing sales team and ensure our Louisville operations set the gold standard for efficiency and customer satisfaction.

Are You the Expert Leader We Need?

• Service Champion: A professional who ensures every customer is greeted promptly and treated with the respect they deserve.

• Knowledgeable Mentor: An expert in HVAC and plumbing product applications who takes pride in training and developing the next generation of sales associates.

• Operational Strategist: Someone who understands profit models and makes margin-conscious decisions to drive branch success.

• Detail-Oriented Manager: A leader who maintains a clean, organized, and safe environment while ensuring every transaction is processed with 100% accuracy.

Your Impact on Our Operations

As a Counter Sales Lead, you will be the driving force behind Customer Loyalty and Sales Growth:

• Team Leadership: Establish clear expectations for Sales Associates, holding the team accountable for excellence in every walk-in and will-call interaction.

• Technical Sales Execution: Assist customers with complex quotes, orders, and RMAs via phone, email, and in-person, utilizing the Prophet 21 (P21) system.

• Operational Oversight: Manage the physical organization of product displays and the will-call area to ensure a professional, efficient customer experience.

• Financial Integrity: Oversee the accurate processing of cash, check, and credit transactions while managing tool rental procedures.

• Safety & Compliance: Ensure all team activities align with company policies and legal safety standards to maintain a secure working environment.

What You Bring to Our Louisville Team (Essentials for Success)

• Experience: A minimum of 1 year in a progressive sales or warehouse leadership position is preferred.

• Product Mastery: Required experience with plumbing/HVAC product applications and features.

• Technical Skills: Proficiency with Prophet 21 (P21), RF Scanners, and multi-line phone systems (Zultys).

• Communication: Excellent interpersonal skills with the ability to lead huddles and provide constructive feedback to team members.

• Physical Requirements: Ability to stand/walk for up to 8 hours a day and routinely lift up to 50 lbs (occasionally 75+ lbs with assistance).

The Plumbers Supply Co Advantage: Rewards & Support

We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future:

• Competitive Pay

• Excellent Health Coverage: Medical, dental, and vision insurance.

• Generous Time Off: 10 paid holidays plus vacation and sick time.

• Peace of Mind: Life and disability insurance.

• Focus on Wellbeing: A robust wellness program with exciting incentives.

• Secure Your Future: 401K with a company match.

• Financial Guidance: Support through our partnership with Cerity Partners.