Counter Sales Supervisor

Ferguson Enterprises, Inc.; West Palm Beach (FL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Enterprises, LLC is seeking an experienced Counter Supervisor for the West Palm Beach, FL area. The role combines hands-on leadership with deep product knowledge to guide the plumbing/HVAC counter, assist customers, and drive sales with a consultative approach.

You will coach staff, manage daily counter operations, and collaborate with branches to meet revenue targets while maintaining exceptional service. The position requires physical stamina and a customer-centric mindset.

Qualifications

• 5+ years in counter sales or related industry, plumbing/HVAC preferred.
• Proven ability to lead teams and drive sales performance.
• Advanced product knowledge and consultative selling skills.
• Strong leadership, coaching and conflict resolution abilities.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead and oversee daily counter operations with accurate workflow.
• Assist customers at counter, phone, and email with expert guidance.
• Process sales transactions through the POS system efficiently.
• Coach Counter Sales Associates and Senior Associates on product knowledge.
• Drive sales with upselling, cross-selling, and promotions.
• Resolve escalated customer issues promptly and professionally.
• Collaborate with Branch Management and Outside Sales on targets.
• Manage staffing, scheduling, training, and evaluations.
• Maintain inventory, cycle counts, and special orders.
• Implement merchandising to optimize displays and promotions.
• Stay updated on industry trends and new products.
• Ensure compliance with policies and safety standards.

Skills

Leadership

Counter sales

Customer service

Product knowledge

Tools

POS system

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are seeking an experienced and results-driven Counter Supervisor to lead and actively participate in the daily operations of our plumbing and HVAC parts counter. This role combines strong leadership with advanced product knowledge and a consultative sales approach. The Counter Supervisor ensures exceptional customer experiences, drives sales performance, and fosters a high-performing team culture—while working alongside the team to assist customers and process transactions. The ideal candidate is a hands‑on leader who can coach, motivate, and support team members while aligning counter operations with company sales strategies.

Position Details

Location | Onsite West Palm Beach, Fl

Schedule | Monday to Friday 7:00AM TO 4:OOPM with a rotating Saturday shift 7:00AM to 12:00PM.

Key Responsibilities

• Lead and oversee daily counter operations, ensuring efficient workflow and outstanding customer service.
• Actively assist customers at the counter, on the phone, and via email, providing expert guidance and recommending solutions.
• Process sales transactions accurately and efficiently through the POS system while maintaining a positive customer experience.
• Coach and mentor Counter Sales Associates and Senior Counter Sales Associates to strengthen product knowledge, selling techniques, and customer engagement skills.
• Drive sales growth by monitoring performance, setting goals, and implementing strategies for upselling, cross‑selling, and promoting strategic products.
• Resolve escalated customer issues promptly and professionally.
• Collaborate with Branch Management and Outside Sales to execute local sales initiatives and achieve revenue targets.
• Manage staffing needs, including scheduling, training, and performance evaluations.
• Maintain accurate inventory control, oversee cycle counts, and ensure timely processing of special orders.
• Implement merchandising strategies to optimize product displays and promotional effectiveness.
• Stay current on industry trends and new product offerings to maintain a competitive edge.
• Ensure compliance with company policies, safety standards, and operational procedures.

Requirements

• 5+ years of experience in counter sales, customer service, or related industry; plumbing/HVAC experience strongly preferred.
• Proven ability to lead teams and drive sales performance.
• Advanced product knowledge and consultative selling skills.
• Strong leadership, coaching, and conflict resolution abilities.
• Excellent communication and relationship‑building skills.
• Digital literacy and ability to analyze sales and inventory data.
• Highly organized, self‑motivated, and results‑oriented.
• Ability to lift up to 50 lbs and stand for extended periods.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

- Pay Range: - $24.86 - $37.31 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.