Counter Sales Representative I

Sonepar; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonepar is seeking a friendly Counter Sales Associate in Texas to assist customers in person or by phone, coordinating with sales staff and warehouse teams to ensure excellent service. The role emphasizes product knowledge, customer satisfaction, and teamwork within a fast-paced environment.

The position requires a high school diploma or GED, with responsibilities spanning order processing, inventory support, and maintaining a neat and stocked counter area.

Qualifications

• Strong external and internal customer service orientation.
• Excellent interpersonal and communication skills, oral and written.
• Unwavering commitment to Summit values and mission.
• Strong ability to organize and manage multiple priorities.
• Ability to effectively adapt to change and thrive in a stimulating, fast paced environment.
• Possess selfless team player approach.
• Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts.
• High school diploma or GED.

Responsibilities

• Meet and exceed customer expectations both over the phone and in person when fulfilling orders and helping with products.
• Refill inventory with additional stock as necessary to ensure highest level of customer satisfaction and choice.
• Assist customer service representatives as well as warehouse associates when extra help is needed to meet demand.
• Understand product capabilities, warranties, usages and challenges to better educate and serve external customers.
• Keep counter area and store areas neat, clean, and stocked at all times.
• Perform other related duties as assigned depending on location.

Skills

Customer service

Communication skills

Multitasking

Adaptability

Team player

Warehouse tasks

Education

High school diploma or GED

Job description

Who are we?

Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: "Power Progress for Future Generations."

At Sonepar, we value your skills and your passion, and if your career path has taken a few twists and turns, that only serves to enrich your story. We strive to create an inclusive environment where everyone feels welcome and valued for who they are. Regardless of physical ability, requirements, gender, sexual orientation, educational background or other aspects of diversity, every role at Sonepar is open to people who share our core values and commitments. We are proud to have been awarded the GEEIS (Gender Equality for European & International Standard) label and to be a partner of AGEFIPH (Association for the Management of the Fund for the Professional Integration of People with Disabilities).

Role Summary:

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Exceptional service to external and internal customers is critical to the success of a counter associate. Must effectively partner with customer service representatives and warehouse associates as needed to maintain levels of excellence throughout Summit.

Essential Job Functions

• Meeting and exceeding customer expectations both over the phone and in person when fulfilling orders and helping with products
• Refills inventory with additional stock as necessary to insure highest level of customer satisfaction and choice
• Assists customer service representatives as well as warehouse associates at times when additional assistance is needed to meet customer demand
• Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer.
• Ensures counter area and other areas of store are neat, clean, and always stocked
• Performs other related duties as assigned and as necessary depending on the location

Essential Qualifications and Experience:

• Strong external and internal customer service orientation
• Excellent interpersonal and communication skills, oral and written
• Unwavering commitment to Summit values and mission
• Strong ability to organize and manage multiple priorities
• Ability to effectively adapt to change and thrive in a stimulating, fast paced environment
• Possess selfless team player approach
• Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts
• High school diploma or GED

Beneficial Skills and Experience:

• Experience in the electrical distribution industry
• Previous experience in the Summit Warehouse is preferred.
• Ability to perform duties with minimal supervision or guidance

Physical Challenges

• Ability to lift 50+ lbs on a regular and consistent basis

• Ability to operate standard warehouse equipment
• Ability to climb stairs
• Ability to stand for long periods of time

Direct Reports:

No direct reports

FLSA Status

Non-Exempt

More information on Sonepar:

Website: www.sonepar.com

Twitter: @sonepar

LinkedIn: https://www.linkedin.com/company/sonepar/

Check out Sonepar on Facebook!