Counter Sales Representative I

Sonepar Canada, Inc.; Waco (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Summit is seeking a Counter Sales Associate to assist customers by phone or in person, collaborating with service center staff and warehouse teams to ensure top-tier service. The role emphasizes accurate order fulfillment, inventory replenishment, and a neat, stocked counter area.

The ideal candidate has a strong customer-service mindset, excellent communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong customer service orientation for external and internal customers.
• Excellent interpersonal and written/verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist warehouse staff as needed.
• Ability to lift 50+ lbs and operate basic warehouse equipment.

Responsibilities

• Assist customers over the phone or in person and process orders.
• Maintain neat and stocked counter area.
• Support service center staff and warehouse associates as needed.
• Educate customers on product capabilities and warranties.

Job description

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Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.

At Sonepar, we value your skills and your passion, and if your career path has taken a few twists and turns, that only serves to enrich your story. We strive to create an inclusive environment where everyone feels welcome and valued for who they are. Regardless of physical ability, requirements, gender, sexual orientation, educational background or other aspects of diversity, every role at Sonepar is open to people who share our core values and commitments. We are proud to have been awarded theGEEIS (Gender Equality for European & International Standard) label and to be a partner of AGEFIPH (Association for the Management of the Fund for the Professional Integration of People with Disabilities).

Role Summary:

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Exceptional service to external and internal customers is critical to the success of a counter associate. Must effectively partner with customer service representatives and warehouse associates as needed to maintain levels of excellence throughout Summit.

Essential Job Functions

• Meeting and exceeding customer expectations both over the phone and in person when fulfilling orders and helping with products
• Refills inventory with additional stock as necessary to insure highest level of customer satisfaction and choice
• Assists customer service representatives as well as warehouse associates at times when additional assistance is needed to meet customer demand
• Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer.
• Ensures counter area and other areas of store are neat, clean, and always stocked
• Performs other related duties as assigned and as necessary depending on the location

Essential Qualifications and Experience:

• Strong external and internal customer service orientation
• Excellent interpersonal and communication skills, oral and written
• Unwavering commitment to Summit values and mission
• Strong ability to organize and manage multiple priorities
• Ability to effectively adapt to change and thrive in a stimulating, fast paced environment
• Possess selfless team player approach
• Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts
• High school diploma or GED

Beneficial Skills and Experience:

• Experience in the electrical distribution industry
• Previous experience in the Summit Warehouse is preferred.
• Ability to perform duties with minimal supervision or guidance

Physical Challenges

• Ability to lift 50+ lbs on a regular and consistent basis
• Ability to operate standard warehouse equipment
• Ability to climb stairs
• Ability to stand for long periods of time

FLSA Status

Non-Exempt