Counter Sales Representative- Electrical

Schaedler Yesco Distribution; Pennsylvania; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Coverage

401K with company match

FSA & HSA

ESOP

Quarterly bonuses

Disability and life insurance

Paid holidays and PTO

Continuing education

Job summary

Schaedler Yesco Distribution in Meadowlands, PA is seeking a Counter Sales Representative to support our branch by delivering excellent customer service, assisting with product selection, and processing orders. You will collaborate with sales and operations, manage Will Call and bids, maintain inventory accuracy, and grow sales while upholding our SYD values.

This full-time role requires reliable daily performance, strong communication, and a willingness to learn about our lighting, datacomm,

Qualifications

• Customer service experience required.
• Previous experience in electrical retail or sales preferred.
• Knowledge of Microsoft Office applications.

Responsibilities

• Provide information on products and services to customers at counters.
• Assist customers with product selection and applications.
• Process orders, manage Will Call, and handle price and delivery inquiries.
• Maintain inventory accuracy and keep work area organized.
• Support sales team to grow gross margin and customer satisfaction.

Skills

Customer service

Sales skills

Microsoft Office

Communication

Inventory management

Tools

Microsoft Office

Job description

Join the Schaedler Yesco Distribution Team

Why Youll Love Schaedler Yesco Distribution

At Schaedler Yesco Distribution weve been illuminating the electrical industry since 1924. As a family and employee owned company we take pride in providing innovative solutions and exceptional customer service. With 29 locations across Pennsylvania Ohio and New York we provide comprehensive solutions in lighting datacomm automation and industrial services.

What Sets Us Apart are our Core Values: Commitment to Integrity Teamwork Accountability Profitability. Where we work hard and go home happy.

Electrifying Benefits

• Health Coverage Choose from 2 PPO options for Medical Dental Vision and RXcoverage kicks in just 60 days after the 1st of the month
• 401K with company match
• Flexible Spending Account FSA & Health Savings Account HSA
• Employee Stock Ownership Plan ESOP Become a stakeholder in our success
• Quarterly bonuses
• Company paid disability and life insurance
• Generous paid holidays and paid time off accruing
• Opportunities for continuing education and professional development

Location Meadowlands PA Onsite

Job Type Full Time

Work Shift Hours Monday Friday 7:00 AM 4:00 PM

Position Summary

The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services while meeting customer expectations. The Counter Sales Representative promotes our culture The SYD Way and our core values to all those they serve.

Key Responsibilities

• Serve a group of diverse customers at counters by providing information on products or services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy various delivery options in house services and training events
• Provide feedback on accurate product availability and delivery information
• Make recommendations for stock items or customer service stock based on branch salescustomer inquiries
• Maintain a neat organized and clean appearance throughout the counter area
• Keep shelves bins and pegs stocked and properly labeled
• Be informed and Maintain current vendormanufacturer promotional materials displays banners sales collateral and sales reference tools through counter area
• Responsible for oversight of products on bid andor sales orders including but not limited to purchasing from vendors andor manufacturers resolve customer problems communicate lead times ensure delivery of order and process credits
• Work directly with vendors to obtain special pricing when applicable
• Grow sales and gross margin
• Utilize vendor websites for product searches pricing availability and cut sheets
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow up on bids open orders and credits
• Maintain Will Call orders which may include calling customers shipping orders canceling orders etc
• Perform cycle counts maintain inventory and location accuracy
• Manage all inbound and outbound communications in a professional and timely manner Properly maintain daily schedule e mail and voicemail to reflect current activities Work with Customer Experience Manager andor Outside Sales to keep account pricing relevant and contact information up to date
• Make outbound calls to house accounts or prospects in effort to grow business as requested by your manager
• Assist customers with safely loading their vehicles with purchased products
• Pursuit of continuing education related to Schaedler Yesco Distribution products services and solutions

Physical Demands

• While performing the duties of this job the employee is required to Lift up to 50 pounds at a time Work on their feet for prolonged periods of time Safely traverse the warehouse floor when applicable Ability to use a keyboard and type proficiently Talk and hear both in person and via telephone Specific vision abilities required by this position include close vision and ability to adjust focus

Mental Demands

• Able to maintain a customer service focused approach to all customer interactions Strong interpersonal and communication skills Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs Ability to analyze workload and establish priorities based upon customer demand and time sensitive tasks Ability to make sound decisions that are based upon ensuring customer satisfaction while in accordance with Schaedler Yesco Distribution guidelines and practices

Travel

• Travel is not a daily requirement of this job
• Travel to training andor company events when applicable may be necessary

Work Environment

• This position operates primarily in a Counter ie retail location This position requires the use of such equipment as computers internet phones and point of sale technology

Competencies

• Strong verbal and written communication skills Ability to maintain confidentiality of sensitive andor customer related information Excellent interpersonal skills with good sales tactics Ability to prioritize work based upon customer needs Excellent time management skills with a proven ability to meet deadlines Proficient with Microsoft Office or related software Willingness to seek continual education regarding newly available products

Required Qualifications

• Previous experience working in electrical perferred Must have experience utilizing Microsoft Office products Previous experience working in a retail or sales environment preferred Customer service experience required

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with our without notice