Counter Sales Representative

Schaedler Yesco Distribution; Lebanon (Lebanon County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Coverage

401K with company match

Flexible Spending Account & Health Savings Account

Employee Stock Ownership Plan

Quarterly bonuses

Company-paid disability and life insurance

Generous paid holidays

Job summary

A family-owned electrical supplier in Lebanon, PA is seeking a Counter Sales Representative who will support daily operations by providing exceptional customer service and product support. The ideal candidate will have prior experience in electrical sales or distribution and be skilled in Microsoft Office. This role includes extensive customer interaction and promotes the company's core values and culture. The position offers competitive benefits including health coverage and professional development opportunities.

Qualifications

• Strong verbal and written communication skills.
• Experience in electrical sales or distribution is ideal.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide counter support and exceptional customer service.
• Assist customers with product selection and applications.
• Grow sales and gross margin through effective communication.

Skills

Verbal and written communication

Interpersonal skills

Time-management skills

Proficiency with Microsoft Office

Sales tactics

Education

Previous experience in electrical sales or distribution

Experience with Microsoft Office products

Job description

Counter Sales Representative

Join the Schaedler Yesco Distribution Team! We’ve been illuminating the electrical industry since 1924 and are a family‑ Solver‑owned company with 29 locations across Pennsylvania, Ohio, and New York. We provide comprehensive solutions in lighting, datacomm, automation, and industrial services.

▸ Why You’ll Love Schaedler Yesco Distribution

Our Core Values:

• Commitment to Integrity
• Teamwork
• Accountability
• Profitability

Electrifying Benefits

• Health Coverage: Two PPO options for Medical, Dental, Vision, and RX – coverage kicks in just 60 days after the first of the month.
• 401K with company match.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employee Stock Ownership Plan (ESOP).
• Quarterly bonuses.
• Company‑paid disability and life insurance.
• Generous paid holidays and judi time off.
• Opportunities for continuing education and professional development.

Summary / Objective

The Counter Sales Representative supports our goal of creating lasting value by providing counter support, exceptional customer service, and a commitment to quality and efficiency. Working closely with sales and operations teams, you promote our culture – The SYD Way – and our core values to all customers.

Work Shift Hours: Monday‑Friday, 7:30 AM to 4:30 PM

Essential Functions

• Serve a diverse group of customers at the counter, providing information on products or services.
• Assist customers with product selection and applications.
• Share information about the noda… SYD credit policy, delivery options, in‑house services, and training events.
• Offer feedback on product availability and delivery information.
• Recommend stock or customer‑service items based on branch sales and inquiries.
• Maintain a clean, organized counter area; keep shelves, bins, and pegs stocked and labeled.
• Keep current vendor/manufacturer promotional materials, displays, banners, and sales collateral available.
• Oversee products on bids and/or sales orders, including purchasing vendors, resolving customer उन problems, communicating lead times, ensuring delivery, and processing credits.
• Work with vendors to obtain special pricing when applicable.
• Grow sales and gross margin.
• Use vendor websites for product searches, pricing, availability, and cut‑sheets.
• Review and manage daily reports and queues to maintain accurate一年 effective prioritisation.
• Maintain Will Call orders – calling customers, shipping, canceling, etc.
• Perform cycle counts; maintain inventory and location accuracy.
• Handle all-security inbound and outbound communications professionally and timely.
• Keep an accurate daily schedule, e‑mail, and voicemail reflecting current activities.
• Collaborate with the Customer Experience Manager and/or Outside Sales to keep account pricing and contact information up to date.
• Make outbound calls to house accounts or prospects to grow business as requested.
• Assist customers with safely loading their vehicles with purchased products.
• Pursue continuing education related to Schaedler Yesco Distribution products, services, and solutions.

Competencies

• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive/customer information.
• Excellent interpersonal skills with effective sales tactics.
• Prioritise work based on customer needs.
• Excellent time‑management skills and a track record of meeting deadlines.
• Proficiency with Microsoft Office or related software.
• Commitment to continual education on new product offerings.

Other Information

• Not a supervisory role – no direct reports.

• Operates primarily in a counter/retail setting, using computers, internet, phones, and point‑of‑sale technology.

• Physical Demands:

• Lift up to 50 pounds at a time.
• Work on feet for prolonged periods.
• Safely traverse the warehouse floor when applicable.
• Use keyboard and type proficiently.
• Communicate in‑person and via telephone.
• Require close vision and ability to adjust focus.

• Travel: Not required daily; occasional travel to training or company events may be necessary.

• Clearances & Certifications: U.S. citizenship or permanent resident status required.

• Education & Experience:

• Previous experience in electrical sales or distribution.
• Experience using Microsoft Office products.
• Preferred: Retail or sales environment experience.

Other duties may change at any time without notice.