Counter Sales Representative

Zeeland Standand; Suttons Bay (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Zeeland Standand in Suttons Bay, MI is seeking a Counter Sales Representative to assist customers and contractors with the sales process, take orders, and process payments in a retail environment.

Responsibilities include greeting customers, answering questions, advising on product selection, and maintaining showroom appearance and stock levels while ensuring accurate invoices and data entry. Requires high school diploma or GED and 1–3 years building material knowledge and sales experience.

Qualifications

• High school diploma or GED required.
• 1–3 years building material knowledge and sales experience preferred.
• Strong math, calculator, and computer skills.

Responsibilities

• Greet and interact with customers, answer questions, and assist with merchandise location, pricing, and promotions.
• Process customer sales at the register and receive payment according to procedures.
• Provide initial responses to inquiries on product selection, pricing, quotations, deliveries and installations.
• Assist with product selection for showroom customers and maintain consistent records of selections.
• Purchase special products and obtain pricing/specifications.
• Attend training and meetings to increase knowledge of products.
• Create accurate invoices, work orders, and sales tickets; input data into the system.
• Issue refunds or credits with manager approval when necessary.
• Maintain showroom appearance and stock levels; ensure cleanliness and organization.
• Operate forklifts or company vehicles after training as required.
• Assist with yard and warehouse operations, including stocking and receiving.
• Perform location-specific services as needed (keys, paint, glass).

Skills

Customer service

Communication

Detail oriented

Math skills

Multi-tasking

Reading blueprints

Education

High School Diploma or GED

Tools

Microsoft Office

Trend system

Job description

Zeeland Standand

Suttons Bay, MI 49682

Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region's premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim.

A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

What you will do

• Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.
• May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
• May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of building material knowledge and sales experience preferred.

Skills and Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor. Must be detail oriented and highly observant.
• Must be able to multi-task.
• Must possess good mathematic skills. Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Ability to read and understand blueprints.
• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.

Licenses and Certifications

• Valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Additional Potential Opportunities based on experience:

• COSLD - Counter Sales Lead

Northern Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.