Counter Sales Representative

Fleetpride; Richmond (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. This role provides service to customers by phone or in person through sales of heavy-duty parts to meet identified customer needs and ensure part availability for FleetPride profitability.

Responsibilities include locating and obtaining ordered parts, quoting prices, handling warranty or defective items, processing credits, and keeping display areas and catalogs up to date.

Qualifications

• High School Diploma or GED or equivalent.
• Intermediate knowledge of Windows XP (Excel, Word, Outlook).
• Active Listening: giving full attention to others and asking appropriate questions.
• Communicating: conveying information effectively.
• Time management: managing one’s time and others’ time.
• Persuasion: persuading others to change their minds or behavior.
• Service orientation: actively looking for ways to help people.

Responsibilities

• Help determine and obtain heavy-duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered parts for customers from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sales in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customers when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that the counter parts area is clean and in order.
• Ensure that display areas encourage sales.

Skills

Active listening

Communication

Time management

Persuasion

Service orientation

Windows XP (Excel, Word, Outlook)

Education

High School Diploma or GED

Tools

Windows XP Suite

Job description

FleetPride is the largest after‑market distributor of heavy‑duty truck and trailer parts in the U.S. Provide service to customers by phone or in person through sales of heavy‑duty parts in accordance with identified customer needs and availability of parts to achieve profitability for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy‑duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered parts for customers from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sales in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customers when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non‑selling, non‑servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that the counter parts area is clean and in order.
• Ensure that display areas encourage sales.

EDUCATION AND SKILLS

• High School Diploma (or GED or High School Equivalence Certificate).
• Intermediate knowledge of Windows XP (Excel, Word, Outlook).
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.

EXPERIENCE

Minimum of 2 years’ experience in sales; sales of heavy‑duty automotive parts preferred.

WORKING CONDITIONS

Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise.

PHYSICAL DEMANDS AND EQUIPMENT

Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.