Counter Sales Representative

Ferguson Enterprises; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Counter Sales Representative where you will play a crucial role in providing exceptional customer service. This position involves advising customers on the best products, processing orders, and maintaining a welcoming store environment. You will enjoy a competitive salary and a range of benefits including health insurance, a 401(K) plan, and opportunities for professional growth. If you have a passion for customer service and a desire to learn, this role offers a chance to build a rewarding career in a supportive community of associates.

Benefits

Competitive Compensation

Hourly Bonus Potential

Medical Benefits

401(K) with Company Match

Paid Time Off

Employee Assistance Programs

Associate Discounts

Community Involvement Opportunities

Opportunities for Growth

Qualifications

• Prior customer service experience preferred.
• Basic knowledge of plumbing and/or HVAC products is preferred.

Responsibilities

• Provide advice to customers regarding the best products.
• Process orders via order management system.
• Maintain store appearance and merchandising standards.

Skills

Customer Service Experience

Basic Plumbing Knowledge

Bilingual Skills

General Computer Skills

General Math Skills

Decision Making Skills

Communication Skills

Tools

Order Management System

Microsoft Office

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking the right individual to fill an immediate need for a Counter Sales Representative.

Schedule:

M-F rotating schedule weekly. One week 6:30am - 3:30pm and the next week 8am - 5pm, plus one Saturday per month from 8am - 12pm.

The PERKS of working for Ferguson:

• Competitive compensation
• Hourly bonus potential
• Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)
• 401(K) Retirement Savings Plan with company match
• Paid time off (vacation, sick, personal, holiday, and parental leave)
• Employee Assistance Programs
• Associate discounts
• Community involvement opportunities
• Opportunities for growth and advancement both professionally and financially

Responsibilities:

• Provides advice to customers regarding the best products to fit their needs
• Processing orders via order management system
• Operate cash registers and follow established cash handling procedures
• Prepare and stage orders for customer pick up
• Maintain store appearance and merchandising standards as advised
• Ensure that merchandise is restocked and placed in their respective areas
• Maintain a safe working environment including PPE (Personal Protective Equipment)

Qualifications:

• Prior customer service experience preferred
• Basic knowledge of plumbing and/or HVAC products is preferred
• Bilingual a plus
• General computer skills, including knowledge of Microsoft Office applications required
• Ability to lift, load, and deliver merchandise
• General math skills to allow for cash accounting
• An ability to learn is a must have!
• Excellent decision making and communication skills

*Pre-employment drug and background screening required*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$15.00 - $21.68

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information