Counter Sales Representative

US LBM; Falmouth (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Mid-Cape Home Centers is seeking a Counter Sales Representative to assist customers and contractors with over-the-counter sales in a retail setting on Massachusetts' South Shore. The role includes answering questions, processing payments, and creating invoices for orders, with opportunities to assist in yard and warehouse operations.

The ideal candidate has 1–3 years of building materials knowledge, strong communication skills, and the ability to read blueprints.

Qualifications

• High School Diploma or GED required.
• 1-3 years of building material knowledge and sales experience preferred.
• Excellent customer service and communication skills.
• Ability to read blueprints.
• Must be able to multi-task and handle driving/walking around yards.

Responsibilities

• Greet and assist customers; answer questions about merchandise, pricing, promotions, and deliveries.
• Assist showroom customers with product selection and order placement; ensure accurate records of selections.
• Process sales at the register; handle payments and issue receipts, refunds, or credits as needed.
• Create invoices, work orders, and sales tickets; enter data into the system and manage pricing information.
• Purchase special-order products and obtain pricing, specifications, and availability.
• Maintain showroom appearance and stock levels; assist with inventory and organize displays.
• Bag, box, and package merchandise; prepare customer packages for delivery.
• Assist with yard and warehouse operations; operate forklifts or vehicles after training.
• Attend trainings and meetings to expand product knowledge and provide location-specific services.

Skills

Customer service

Communication

Multi-tasking

Math skills

Blueprint reading

MS Office

Trend system

Education

High School Diploma or GED

Tools

Trend system

MS Office

Job description

Mid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts’ South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of Massachusetts.

A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Pay Rate

$21.00 - $24.00/hr.

What You Will Do

• Greet and interact positively with customers; respond to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations, and provide customer follow-up as needed.
• Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records of selections.
• Process customer sales through the cash register, receiving payment by cash, check, credit card, voucher, automatic debit, or other approved methods in accordance with company procedures; maintain proper cash levels and compute and record transaction totals.
• Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system, and issue refunds or credits with manager approval when necessary.
• Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
• Maintain the appearance, organization, and physical integrity of the showroom, including doors, floors, windows, ceilings, restrooms, and workstations; clean and dust products and displays, maintain stock levels on the sales floor and in the stockroom, and assist with physical inventory.
• Bag, box, wrap, and prepare merchandise and customer packages as necessary.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization, and may safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• Attend assigned training and meetings to maintain and expand knowledge of the full product offering and may perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
• May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
• May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of building material knowledge and sales experience preferred.

Skills And Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor. Must be detail oriented and highly observant.
• Must be able to multi-task.
• Must possess good mathematic skills. Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Ability to read and understand blueprints.
• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.

Licenses and Certifications

• Valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Additional Potential Opportunities Based On Experience

Counter Sales Lead

Mid-Cape, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.