Counter Sales/Battery Technician

Mary Dickson; Newark (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K match

Health Insurance

Dental Insurance

Flexible Spending Account

Scrap incentive program

Life Insurance

Paid Holidays

Vacation and Sick Time

Training

Job summary

Tri State Battery is seeking a Front Counter Sales & Battery Technician to greet customers, assess needs, and provide expert advice on batteries and related products. You will install batteries, perform basic diagnostics, and fabricate cables per customer specifications.

Ideal candidates bring strong customer service, basic computer skills, and willingness to learn battery testing and electrical diagnostics in a hands-on shop environment.

Qualifications

• Customer service and communication skills to assist customers at the front counter.
• Basic computer skills for inventory and sales transactions.
• Willingness to learn battery testing, installation and electrical diagnostics.
• Experience with soldering, electronics repair or cable fabrication is a plus.
• Able to lift up to 50 lbs and work in a hands-on shop environment.

Responsibilities

• Provide friendly customer service at the front counter and assist in product selection.
• Install batteries in customer vehicles and test batteries/alternators for diagnoses.
• Fabricate battery cables and related products per customer specs.
• Maintain a clean, safe work area and organize inventory.
• Collaborate with warehouse, delivery and installation teams as needed.

Skills

Customer service

Communication

Basic computing

Hand tools

Forklift experience

Teamwork

Electrical troubleshooting

Tools

Hand tools

Shop equipment

Battery testing equipment

Job description

Job Description

Who are we?

Tri State Battery has been one of the fastest growing battery companies in the Northeast. Our team works with leading manufacturers and supplies batteries for automotive, commercial, industrial, marine, and specialty applications.

What will you be doing?

As a Front Counter Sales & Battery Technician, you'll be one of the first people our customers interact with. You'll combine your customer service skills with hands-on technical knowledge to work with our customers to find the right solution.

Key Responsibilities

• Provide friendly, knowledgeable customer service at the front counter
• Assist customers with selecting the correct battery and related products for their vehicles
• Install batteries in customer vehicles
• Test automotive batteries and alternators to help diagnose starting and charging-system issues
• Assist customers with basic battery and electrical troubleshooting
• Build and fabricate battery cables and other battery-related products to customer specifications
• Use basic hand tools and shop equipment safely and properly
• Receive, organize, and stock batteries and other inventory
• Help load and unload batteries and other materials
• Sort, handle, and recycle scrap batteries
• Maintain a clean, organized, and safe work area
• Work with the warehouse, delivery, and installation teams as needed
• Follow all company safety procedures and proper battery-handling practices
• Perform other branch duties as needed

Requirements

• Ability to lift and move up to 50 lbs. regularly
• Stand and walk for extended periods
• Bend, reach, kneel, and work in and around vehicles
• Comfortable working in a hands-on shop and customer-facing environment
• Strong customer service and communication skills
• Forklift and warehouse experience a plus
• Basic computer skills
• Ability to learn battery testing, installation, and electrical diagnostic procedures
• Automotive/mechanical experience is preferred
• Experience with soldering, electronics repair, electrical work, or cable fabrication is a plus
• Ability to use basic hand tools
• Reliable, dependable, and willing to work as part of a team
• Valid driver's license required
• Pre-employment physical and drug screen required

What Tri State Battery Offers You

• A competitive 401K Match (Currently 50% up to 6% of compensation)
• Health Insurance, Dental, Flexible Spending Account
• Eligible to participate in scrap incentive program
• Life Insurance, 100% Employer paid
• Paid Holidays, Vacation and Sick Time
• Training – We invest in developing your skills and growth