Counter Sales - Ballard

Tacoma Screw Products; Washington (District of Columbia); On-site; Full time

Job summary

An established industry player is seeking passionate customer service sales associates to join their team. In this full-time role, you will assist customers in selecting and purchasing a variety of fasteners and industrial supplies while providing exceptional service. With a focus on building relationships and product knowledge, you will thrive in a dynamic environment that values your contributions. The company offers comprehensive benefits, including 100% employer-paid premiums for medical, dental, and vision coverage, along with a generous time-off policy. If you are motivated, organized, and eager to help customers find the best products, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

401K Plan with Company Match

Employee Assistance Program

Paid Holidays

Paid Personal Days

Vacation Accrual

Qualifications

• 1+ years of retail experience, preferably in an industrial setting.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist customers with product selection and inquiries.
• Maintain cleanliness and presentation standards in the store.

Skills

Customer Service

Communication Skills

Organizational Skills

Mathematical Skills

Retail Experience

Education

High School Diploma or GED

Job description

Tacoma Screw Products is a distribution company that sells industrial supplies, fasteners and tools to contractors, small and large businesses and individual retail customers since 1946.
We have a unique blend of Wholesale and Retail Customers. Because of this, we are not open during the typical 'Retail Hours'. We are closed on nights, Sunday, and Holidays.

We are seeking customer service sales people who are driven to be the best in their field. They love to interact with individuals who want to get the best quality products at the best prices from the most knowledgeable staff. We hire people who take pride in their appearance, their store and their product knowledge. Customer service is number one and so are our people!

This position will be located at our Ballard Store;

Pay Information: Full Time Position: 40 Hours per week

• Starting Pay: $24 per hour
• Pay Range: $24 - $28 per hour
• Discretionary Year End Bonus

Benefits: After 90 days of employment, employees are eligible to participate in the following benefit programs:

• Medical, Dental and Vision for employees and any eligible dependents; Premiums are 100% paid by the employer
• Company Sponsored Life Insurance, AD&D and Long-Term Disability Coverage
• 401K Plan with 3% Company Match
• Employee Assistance Program

Time Off:

• 7 Paid Holidays + Half Days on Christmas and New Year’s Eve
• Washington State Paid Sick Leave
• 5 Paid Personal Days off in your first year of service
• Vacation Accrual begins after one year of service

The job posting highlights the most critical responsibilities and requirements of the job; this is not all inclusive. There may be additional tasks, responsibilities, and qualifications for this job.

Tacoma Screw Products is an EEO, VETS, and Non-Discriminatory Employer.

Job Description:

A day in the life:

Our Counter staff will assist customers with the selection, application, and purchase of a wide variety of fasteners, industrial hardware, tools, and maintenance and shop supplies. Typical industries include transportation-heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops.

Counter Sales Associate Responsibilities:
Respond to walk-in and telephone customer inquiries including:

• Product knowledge, special product requests, product pricing
• Writing and following up on customer special orders
• Identifying customers' product including clarifying requirements and specs
• Locating and retrieving product in the Stockroom
• Finalizing transaction, and assisting in the shipment of product if needed
• Develops and maintains favorable relationships with new and existing customers
• Contributes to the cleanliness of the store and the product presentation standards

Experience and Skills:

Required Skills/Experience

• High School Diploma or GED
• At least 1 year of Retail Experience; preferred in an industrial setting
• Solid math, verbal, and written communication skills
• Ability to work independently and within a team
• Must be well organized and self-motivated

Physical Requirements:

• Must be able to move quickly to pull orders and wait on customers
• Must be able to stand & walk for long periods of time
• Ability to lift up to 50 pounds and perform the physical demands of this job.
• Must be able to unload freight and stock shelves
• Ability to use hands to keyboard for customer orders and to look up inventory
• Must be able to answer the telephone and take customer orders