Counter Sales Associate 3

Daikin Comfort; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the HVAC industry is seeking a Counter Sales Associate 3 in Baltimore, MD. The role involves providing exceptional customer service, executing sales functions, and maintaining positive dealer relationships. Candidates should possess extensive HVAC knowledge and strong sales experience, with a focus on customer satisfaction.

Qualifications

• 6+ years of progressive sales experience.
• 5+ years in the HVAC industry.
• Ability to handle high-volume customer traffic.

Responsibilities

• Provide excellent customer service via face-to-face and phone.
• Execute sales functions including order processing and payment.
• Maintain records and prepare reports on sales activities.

Skills

Customer Service

Sales

HVAC Knowledge

Communication

Organizational Skills

Education

High School diploma or GED equivalent

HVAC certification preferred

Tools

Microsoft Office

Job description

Join to apply for the Counter Sales Associate 3 role at Daikin Comfort

1 week ago Be among the first 25 applicants

Join to apply for the Counter Sales Associate 3 role at Daikin Comfort

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities May Include

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Train new customer service / inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.
  
  

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised
  
  

Knowledge & Skills

• Extensive knowledge of HVAC equipment/products is required
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Good phone etiquette and e-mail etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies
  
  

Competency

Experience:

• 6+ years of progressive sales experience
• 5 plus years in the HVAC industry
  
  

Education/Certification

• High School diploma or GED equivalent, some college preferred – HVAC certification preferred
  
  

People Management: No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations
  
  

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

Pay Range: $25-27/hr

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at Daikin Comfort by 2x

Get notified about new Salesperson jobs in Baltimore, MD.

Retail Sales Associate-The Shops at Canton Crossing

Part Time Sales Associate - Towson Town Center

Baltimore, MD $31,200.00-$130,000.00 1 month ago

Entry Level Direct Sales Representative - Towson, MD

Sales Rep - Large Grocery / Mass Merchant / Large Format

Automotive Sales Product Specialist - Nissan, KIA and Used

Retail Sales Associate-THE MALL AT COLUMBIA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.