Counter Sales Associate

White Cap; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

White Cap is hiring a Counter Sales Associate on-site in Tucson, AZ. You’ll help walk-in, phone, and will-call customers, process orders, quote prices, and provide product details. This role requires strong customer service, product knowledge, and the ability to upsell.

Join a team focused on building America, with comprehensive benefits, time off, and opportunities for growth. Prior experience with ERP or sales order systems is a plus, and bilingual Spanish/English is preferred.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Identify customer needs and support upselling or cross-selling opportunities.
• Knowledge of construction, industrial, or contractor-focused product lines.
• Ability to manage multiple priorities with accuracy (order entry, follow-up, resolution).
• Strong communication skills and relationship-building.
• Team-oriented, proactive problem solver; bilingual (Spanish/English) preferred.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP systems

Upselling

Construction products

Multitasking

Communication

Teamwork

Bilingual

Tools

Oracle ERP

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for a Counter Sales Associate !

Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Counter Sales Associate!

Why a career with White Cap?

• Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!


• Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.


• Stability: Since 2020, White Cap has doubled in size and continues to grow.


• Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.


• Love where you work: White Cap has been certified as a Great Place to Work .


• Inclusive culture: Work in a place that values and celebrates who you are.

A_ Counter Sales Associate _at White Cap…

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.


• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.


• Communicates product features, benefits, and warranty policy information to customers.


• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)


• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.


• Performs other duties as assigned.

Preferred Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment


• Experience with sales order systems or ERP platforms (Oracle or similar)


• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities


• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications


• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution


• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively


• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area

Sales

Work Type

On-Site

Recruiter: Elkin, Cassandra

Req ID: WCJR-035001

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.