Counter Sales Associate

Whitecap; Memphis (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Job summary

White Cap is seeking a Counter Sales Associate in Memphis to deliver exceptional customer service at the counter, over the phone, and for will-call orders. You will quote prices, enter orders, and provide timely order information while resolving issues with product knowledge and accurate information.

You will communicate features and benefits, offer related products, and upsell where appropriate, supporting a fast-paced, customer-focused environment with cross-functional teamwork.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Provide exceptional customer service to walk-in, phone and will-call customers.
• Process quotes, enter and pull orders, and communicate order information.
• Explain product features, benefits and warranty policy to customers.
• Apply product knowledge to advise on applications and troubleshoot problems.
• Upsell by identifying related products and promotions.
• Perform other duties as assigned.

Skills

Customer service

Sales

Order processing

Product knowledge

Communication skills

Upselling

Spanish language proficiency

Spanish language proficiency

Tools

Oracle

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for a Counter Sales Associate!

Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Counter Sales Associate!

Why a career with White Cap?

• Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
• Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
• Stability: Since 2020, White Cap has doubled in size and continues to grow.
• Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
• Love where you work: White Cap has been certified as a Great Place to Work.
• Inclusive culture: Work in a place that values and celebrates who you are.

A Counter Sales Associate at White Cap…

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Preferred Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.