Counter Sales Associate

Baker Distributing Company; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Baker Distributing Company in Knoxville, TN is seeking a friendly Counter Sales Associate to run the sales counter at our HVAC wholesale distributorship. You will assist walk-in customers, process sales orders, and help source parts. The ideal candidate has a High School diploma or GED and demonstrates strong customer service, problem-solving, and the ability to upsell. Proficiency with Microsoft Office and HVAC product knowledge are a plus.

Qualifications

• High School Diploma or GED required.
• HVAC equipment experience in wholesale distribution.
• Strong customer service, problem-solving, and relationship-building.

Responsibilities

• Serve showroom customers and process sales orders.
• Assist in sourcing parts and upsell related items.
• Maintain organized showroom and stock, including shelving and merchandising.
• Handle walk-in and telephone inquiries and support shipping and inventory.

Skills

Strong interpersonal skills

Excellent customer service mindset

Excellent written and verbal

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

918 Katherine Avenue, Knoxville , Tennessee 37921 , United States

Job Description

Job Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product .
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration .
• Provide customer product and service needs by researching products via computer system , catalog , telephone or other reference sources .
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up- sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints .
• Perform o ther duties as assigned.

And here is what you will need to be successful:

Qualifications

• High School Diploma or GED required ; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing , or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• A valid driver’s license is required only if driving is an essential function of the role.

Skills

• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.