Counter Sales Associate

Baker Distributing Company; Harrisburg (Dauphin County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in wholesale HVAC distribution is seeking a Counter Sales Associate to ensure excellent customer service at their sales counter. The role involves various responsibilities including customer interactions, order completions, and showroom merchandising. Ideal candidates will have a strong background in HVAC, effective communication skills, and the ability to work in a fast-paced environment. Join a dynamic team focused on delivering top-tier service and support to our clients.

Qualifications

• Excellent communication skills required.
• Strong background in technical support and HVAC parts.
• Minimum 1+ year experience in a Counter Sales role.

Responsibilities

• Provide strong customer service in a sales-oriented setting.
• Complete sales order process and up-sell items.
• Interact with vendors and contractors.

Skills

Customer Service

Communication

Problem Solving

Sales

Education

High School Diploma or GED

Job description

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Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
• Interact with internal and outside salespeople, vendors and contractors
• Responsible for showroom merchandising and re-stocking product
• Assist in resolving customer relations problems with both dealers and end users
• Complete sales order process for customers with efforts to up-sell associated items
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
• Arrange stock on shelves or racks in sales area and keeps merchandise in order
• Apply suggestive selling techniques and up-sells to current and prospective customers
• Conduct outgoing customer sales or service calls and resolve customer complaints
  
  

Qualifications

• High School Diploma or GED Required
• The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities
• Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
• Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required
• Ability to work independently but meet assigned goals and objectives in designated time frames
• Capable of working in a fast-paced environment with skills to multi-task at different levels
• Excellent customer service mindset with the ability to develop long-term relationships
• Excellent written and verbal communication skills
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment
• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to frequently lift up to 50 pounds
• The employee frequently is required to stand, sit or walk, climb, kneel, crouch, or crawl
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment
• Must be able to utilize heavy machinery
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

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