Counter Sales Associate

Baker Distributing Company; Charlottesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in HVAC distribution is seeking a Counter Sales Associate to manage the sales counter, provide exceptional customer service, and interact with various stakeholders. The role requires strong communication skills and a background in HVAC parts. Ideal candidates will have experience in customer service and sales, with the ability to work in a fast-paced environment. Join us to contribute to a dynamic team focused on delivering top-notch service and support.

Qualifications

• 1+ year experience in a Counter Sales role, preferably in HVAC.
• Knowledge of air conditioning, heating, and ventilation equipment.

Responsibilities

• Provide strong customer service in a sales-oriented setting.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers and up-sell items.

Skills

Communication

Customer Service

Problem Solving

Technical Support

Education

High School Diploma or GED

Tools

MS Office

Job description

3 days ago Be among the first 25 applicants

Summary
The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
• Interact with internal and outside salespeople, vendors, and contractors
• Responsible for showroom merchandising and re-stocking product
• Assist in resolving customer relations problems with both dealers and end users
• Complete sales order process for customers with efforts to up-sell associated items
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration
• Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources
• Arrange stock on shelves or racks in sales area and keep merchandise in order
• Apply suggestive selling techniques and up-sells to current and prospective customers
• Conduct outgoing customer sales or service calls and resolve customer complaints

Qualifications

• High School Diploma or GED Required
• The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities
• Experience in Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
• Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level
• Strong interpersonal skills including sales, problem solving, and customer service focus
• Ability to work independently but meet goals and objectives within designated time frames
• Capable of working in a fast-paced environment with multi-tasking skills
• Excellent customer service mindset with the ability to develop long-term relationships
• Excellent written and verbal communication skills
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment
• Proficiency in speaking, reading, and understanding English for compliance with safety standards, training, policies, and procedures

Physical Demands and Work Environment

• Must be able to frequently lift up to 50 pounds
• Require standing, sitting, walking, climbing, kneeling, crouching, or crawling
• Ability to utilize a computer keyboard, monitor, and telephone for prolonged periods
• Specific vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment
• May use equipment such as forklifts, pallet jacks, and other warehouse machinery
• Must be able to utilize heavy machinery