Counter Sales and Warehouse Associate

Hajoca; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Counter Sales and Warehouse Associate, where your customer service skills will shine. In this dynamic role, you will engage with customers, process sales orders, and help maintain a well-organized workspace. This innovative firm values its employees and offers a competitive wage alongside a Profit-Sharing Program, comprehensive benefits, and opportunities for personal and professional growth. If you are outgoing, service-oriented, and eager to build lasting relationships, this position is perfect for you. Be part of a team that prioritizes integrity and reliability while contributing to the success of the business.

Benefits

Medical, dental, vision, and prescription coverage

401(k)

Paid vacation, holidays, and sick time

Life insurance and Long Term Disability

Employee discounts

College tuition benefits

Profit-Sharing Program

Paid pregnancy and parental leave

Paid day of community service

Targeted training programs

Qualifications

• 1+ years of experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.

Responsibilities

• Assist customers with purchases and process sales orders accurately.
• Maintain cleanliness and organization of the counter area and merchandise displays.
• Communicate inventory levels and assist co-workers in servicing customers.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Product Knowledge

Education

High School Diploma

Tools

Warehouse Material-Handling Equipment

Computer Systems for Order Processing

Job description

Counter Sales and Warehouse Associate Hajoca, 14650 Calvert St, Van Nuys, California, United States of America Req #7834 Thursday, April 10, 2025

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Hajoca is looking for a Counter Sales and Warehouse Associate at their Van Nuys, CA location.

Pay for Counter Sales and Warehouse Associate is between $20 and $24 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Sales and Warehouse Associate.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Valid driver's license.

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Keep an up-to-date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

• Medical, dental, vision, and prescription coverage.
• Accident and Hospital Indemnity coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare and dependent care.
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
• Paid pregnancy and parental leave.
• Paid day of community service.

Full-time and part-time benefits:

• 401(k).
• Retirement cash account with company contributions.
• Targeted training programs focused on your personal and professional growth.
• Company wellness program.
• Employee discounts.
• College tuition benefits.

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

We are a drug-free workplace. Employment is contingent upon pre-employment drug screening, subject to any federal, state and local laws.

#MON

• Pay Type Hourly

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