Counter Sales

HUBBARD SUPPLYHOUSE

Wilmington (NC)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Matching 401(k) and profit-sharing

Comprehensive benefits package

Paid holidays, PTO, and sick leave

Christmas bonus, team-building events

Employee discount program

Career advancement and ongoing培训

Job summary

Hubbard Supplyhouse is seeking an energetic Counter Salesperson to join our family-like team. You will assist walk-in and phone customers, apply product knowledge, and help customers select and purchase plumbing, irrigation, and related products.

You will use Eclipse ERP to enter orders, process returns, and address customer needs with courtesy and accuracy. The ideal candidate has at least 1 year in a sales or customer-service role, strong communication, and a team-first attitude.

Qualifications

High school diploma or equivalent.
Minimum 1 year in a progressive role (2 years preferred).
Product/applications experience required.
Basic computer proficiency.
Ability to lift, carry, and adjust up to 100 pounds.
Preferred: plumbing, irrigation, or related industry experience.

Responsibilities

Greet and assist walk-in and telephone customers in a friendly, professional manner.
Help customers select products by asking questions and providing solutions.
Enter orders accurately in Eclipse ERP and handle returns per policy.
Communicate order status and changes to customers and management.
Build rapport with customers and support repeat business.
Support warehouse tasks and maintain a clean, organized counter area.

Skills

Customer service

Sales experience

Communication

Team player

Basic computer skills

Education

High school diploma or GED

Tools

Eclipse ERP

Job description

Description

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations”. Our team is built on trust, service, and a commitment to doing things the right way.

The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers. They will apply technical product knowledge to help customers select and acquire products, ensuring their needs are fully met. The ideal candidate will have previous sales experience, thrives in a “team first” environment, and has a passion for customer service.

Responsibilities and Duties:

Customer Service

Greet and assist walk-in and telephone customers in a friendly, professional manner.
Manage multiple customers and requests simultaneously in a fast-paced environment.
Help customers select the right products by asking thoughtful questions, listening actively, and offering solution-based recommendations.
Provide basic troubleshooting and technical product support as needed.
Research, source, and recommend alternate products to meet customer needs, timelines, and budgets.
Enter orders accurately in Eclipse ERP and process returns and warranty requests according to company guidelines.
Communicate proactively with customers regarding order status, delays, substitutions, or availability changes.
Resolve customer complaints and disputes professionally and in a timely manner, balancing customer satisfaction with company policies.
Maintain a clean, organized, and customer-ready counter and work area.
Build rapport with repeat customers and contribute to long-term customer relationships.

Sales Support

Build and maintain strong customer partnerships through dependable follow-through, product knowledge, and consistent service.
Take a proactive approach to sales by identifying needs and recommending upgrades, add-ons, and complementary products.
Strengthen repeat business by providing an exceptional customer experience and ensuring customers feel valued and supported.
Engage customers in solution-focused conversations to fully understand project scope and recommend appropriate products.
Recommend promotional items, clearance products, or surplus inventory to support sales and inventory movement.
Communicate customer needs, job opportunities, and sales leads to outside sales staff and management.
Notify purchasing or management of unexpected changes in product demand, trends, or inventory needs.
Follow all company pricing, credit, and sales policies.

General Duties

Stay up to date on new products through training, team learning, and manufacturer resources.
Assist with receiving, shipping, and other warehouse support tasks as needed.
Complete all paperwork, documentation, and transactions accurately and on time.

What We Offer

Monday–Friday schedule (no nights or weekends)
Matching 401(k) and profit-sharing program
Comprehensive benefits package with supplemental options
Paid holidays, PTO, and sick leave
Christmas bonus, team-building events and company picnic
Employee discount program
Career advancement and ongoing training opportunities

Ready to be part of a team that values your contributions and helps customers build beautiful, functional spaces?

Requirements

Required:

High school diploma, GED, or equivalent.
Minimum 1 year in a progressive role (2 years preferred)
Product/applications experience required
Basic computer proficiency
Ability to remain in stationary position, often standing or sitting for prolonged periods.
Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions.

Preferred: