Counter Sales

AC Pro; Rancho Cucamonga (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical plan (HMO & PPO)

Vision plan

Company-Paid Life Insurance

Health FSA

401(k) Retirement Plan

Weekly pay

Employee Assistance Program

Vacation & Sick Pay

Paid Holidays

Veteran’s day off with pay

Career Advancement opportunities

Job summary

AC Pro, a family-owned HVAC supplier, seeks a full-time customer service associate for its Rancho Cucamonga location. You will greet customers, answer questions, process orders, and maintain accurate records in company systems.

The role emphasizes excellent communication, problem solving, and a proactive approach to expanding the customer base while delivering a helpful, professional experience.

Qualifications

• Excellent verbal and written communication to provide clear information.
• Strong customer service orientation with a helpful attitude.
• Accurate data entry and computer proficiency with databases.
• Good organizational skills and attention to detail.
• Analytical thinking and problem solving for timely responses.

Responsibilities

• Delivers premier, front line customer service by greeting and assisting customers, vendors and the public.
• Responds with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and processes warranties and returns.
• Determines product needed and suggests alternatives or add-ons.
• Selects appropriate product from stock when needed.
• Follow up on billing issues, collect payments and obtain credit information.
• Maintains customer databases accurately and up to date.
• Keeps counter displays organized and attractive.
• Assists with and resolves customer complaints.
• Develops and expands customer base through quality service.
• Supports promotional activities to boost branch sales.
• Observes opportunities to improve the customer experience and implement changes.
• Attends product and sales training to stay current with industry standards.
• Ensures company standards are maintained at all times.
• Performs special projects as assigned by management.

Skills

Communication skills

Customer service

Data entry

Organizational skills

Problem solving

Microsoft Office

Education

High School Diploma or GED

Job description

AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.

Responsibilities:

• Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and provides customers with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and receives and processes warranties and credit returns.
• Determines product required by customer and suggests alternatives and/or additional items related to customer orders.
• Selects appropriate product from stock if needed.
• Follow up on billing issues, received payment and obtain credit information.
• Maintains, manages and updates all customer related database systems in a timely, accurate manner.
• Maintains counter displays in an orderly and attractive manner.
• Assist with and help resolve customer complaints.
• Develops, builds and expands customer base through providing quality customer service.
• Facilitates promotional activities to enhance branch sales.
• Observes and recommends changes that could provide a better experience for customers.
• Keep abreast of new information and industry standards by attending product and sales training workshops.
• Ensures standards set forth by the company are maintained at all times.
• Special projects as assigned by management.

Skill Requirements:

• Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service.
• Good computer proficiency.
• Maintain a positive and professional demeanor as a trusted AC Pro represenative.
• Organizational skills; able to plan time and work effort effectively with attention to details.
• Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner.

Education and/or Experience Requirements:

• High School Diploma or GED
• Have product and application knowledge of HVAC products.

Physical Requirements:

• Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day).
• Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance.
• Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling.
• Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings
• Ability to pass a Pre-Employment drug and physical screen

As a member of our team, you will enjoy:

• Medical: HMO & PPO options
• Vision Plan
• Company-Paid Life Insurance
• Health Flex Spending Account (FSA)
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military
• Career Advancement and Development Opportunities.

Schedule: Morning shift

Pay Range: Starting at$24.00- $28.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screenfollowing an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.