Counter Sales

ABC-Auto-Part; Kilgore (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

ABC-Auto-Part is seeking a Counter Sales associate to deliver exceptional service and drive profitable sales. Reporting to the Store Manager and Assistant Store Manager, you will greet customers, answer phones, and guide them to the right auto parts and tools while maintaining accuracy in cash handling and paperwork.

You will work as part of a team, participate in inventory counting, and follow safety procedures and store policies.

Formación

• Excellent customer service and sales ability.

Responsabilidades

• Achieves daily, monthly, and yearly sales goals.
• Greets customers within three seconds and engages with a greeting.
• Answers phone by third ring and offers full line of options.
• Processes add-on sales that meet customer needs.
• Maintains accurate paperwork and follows company policies on returns and exchanges.
• Assists in inventory and keeps on-hand counts accurate.
• Stays compliant with safety procedures and store cleanliness.

Conocimientos

Customer service

Sales skills

Communication

Phone etiquette

Teamwork

Herramientas

POS system

Inventory software

Descripción del empleo

Description

Job Description: Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for surprising each customer with exceptional service and increasing profitable sales. The Counter person will meet and exceed sales budget each month, greet each and every customer whether on the phone or in person, and will act with integrity, empathy, and trustworthiness every single day. The counter sales person will achieve desired results by executing these core roles.

Core Roles:

Sales:

• Achieves daily, monthly, and yearly sales goals
• Greets each customer that enters the store within three seconds, and engages with a personal greeting or handshake
• Answers phone by the third ring
• Offers customers full line of options
• Add-on sales are attempted that realistically meets the customer’s needs
• Can elaborate and speak to sales goal and the steps that are being taken to achieve the goal
• Knows most customers by name
• Walks customer to product instead of pointing to area
• Understands parts and tools such as catalogs, computer system, testing equipment, and can turn drums and rotors

Profit:

• Keeps cash overs / shorts within company guidelines
• Stays under company guidelines in regards to markdowns (markdowns are not excessive)
• Bills freight on all special orders
• Bills proper items to each invoice
• All paperwork is accurate and meets company requirements
• Follows company guidelines on all returns, refunds, and exchanges
• Assists in inventory process and daily works to keep accurate on-hand counts

Team:

• Recognizes co-workers for doing a great job
• Maintains an extremely positive attitude on a daily basis
• Stays within company dress code
• Follows company guidelines on attendance
• Always willing to help others
• Strives for excellence in everything everyday
• Participates in all company and store meetings and functions

Safety:

• Follows emergency procedures
• Keeps store and work area clean and clutter free
• Utilizes team lifts on all heavy and bulky items
• Uses the three point system when climbing ladders
• Reports to manager any violations of company safety policies or unsafe working habits
• Follows company safety guidelines that are laid out in the safety manual