Counter Sales

ABC Auto Parts; Gladewater (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

ABC Auto Parts, Ltd. is seeking a Counter Sales associate to deliver exceptional service and drive profitable sales. You will greet customers, assist them with parts and tools, and pursue add-on sales while maintaining accuracy in cash handling and paperwork.

Reporting to Store Leadership, the role emphasizes integrity, empathy, and teamwork, with daily adherence to safety and store policies. This on-site position is integral to meeting monthly sales budgets and delivering a superior customer

Qualifications

• Provide exceptional customer service and increase profitable sales.
• Meet and exceed monthly sales budget and engage customers on phone or in person.
• Greet customers within three seconds and maintain integrity, empathy, and trustworthiness.
• Understand parts and tools and guide customers to products.

Responsibilities

• Achieves daily, monthly, and yearly sales goals.
• Greet each customer and offer full line of options.
• Answer the phone by the third ring.
• Assist with inventory and accurate paperwork.
• Maintain store cleanliness and safety guidelines.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

Catalogs

Computer system

Testing equipment

Job description

Description

Job Description: Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for surprising each customer with exceptional service and increasing profitable sales. The Counter person will meet and exceed sales budget each month, greet each and every customer whether on the phone or in person, and will act with integrity, empathy, and trustworthiness every single day. The counter sales person will achieve desired results by executing these core roles.

Core Roles:

Sales:

• Achieves daily, monthly, and yearly sales goals
• Greets each customer that enters the store within three seconds, and engages with a personal greeting or handshake
• Answers phone by the third ring
• Offers customers full line of options
• Add-on sales are attempted that realistically meets the customer’s needs
• Can elaborate and speak to sales goal and the steps that are being taken to achieve the goal
• Knows most customers by name
• Walks customer to product instead of pointing to area
• Understands parts and tools such as catalogs, computer system, testing equipment, and can turn drums and rotors

Profit:

• Keeps cash overs / shorts within company guidelines
• Stays under company guidelines in regards to markdowns (markdowns are not excessive)
• Bills freight on all special orders
• Bills proper items to each invoice
• All paperwork is accurate and meets company requirements
• Follows company guidelines on all returns, refunds, and exchanges
• Assists in inventory process and daily works to keep accurate on-hand counts

Team:

• Recognizes co-workers for doing a great job
• Maintains an extremely positive attitude on a daily basis
• Stays within company dress code
• Follows company guidelines on attendance
• Always willing to help others
• Strives for excellence in everything everyday
• Participates in all company and store meetings and functions

Safety:

• Follows emergency procedures
• Keeps store and work area clean and clutter free
• Utilizes team lifts on all heavy and bulky items
• Uses the three point system when climbing ladders
• Reports to manager any violations of company safety policies or unsafe working habits
• Follows company safety guidelines that are laid out in the safety manual