Counter Sales

AC Pro; Corona (AL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Company-paid life insurance

401(k) retirement plan

Weekly pay

Job summary

AC Pro is seeking a Counter Sales Associate in Corona to deliver premier front-line service, greeting customers and processing orders, while growing the branch through proactive sales support.

The role requires strong communication, basic computer skills, and HVAC product knowledge. You will maintain customer records and assist with promotions, ensuring a positive, professional experience for every visitor.

Qualifications

• High School Diploma or GED is required.
• HVAC product knowledge or ability to learn HVAC products and applications.
• Excellent verbal and written communication skills are essential.
• Maintain a positive, professional demeanor and provide quality customer service.

Responsibilities

• Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance.
• Responds to and provides customers with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and processes warranties and credit returns.
• Determines product required by customer and suggests alternatives and/or additional items.
• Selects appropriate product from stock and follows up on billing issues and payment information.
• Maintains customer databases and counter displays in an orderly manner.
• Develops and expands customer base through quality service and assists with promotional activities.
• Attends product and sales training workshops to stay informed.

Skills

Customer service

Communication skills

Computer proficiency

Professional demeanor

Organizational skills

Analytical/problem solving

Education

High School Diploma or GED

Job description

Job Title: Counter Sales Associate

Reports to: Branch Manager

About the Company:

AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.

Responsibilities:

• Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and provides customers with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and receives and processes warranties and credit returns.
• Determines product required by customer and suggests alternatives and/or additional items related to customer orders.
• Selects appropriate product from stock if needed.
• Follow up on billing issues, received payment and obtain credit information.
• Maintains, manages and updates all customer related database systems in a timely, accurate manner.
• Maintains counter displays in an orderly and attractive manner.
• Assist with and help resolve customer complaints.
• Develops, builds and expands customer base through providing quality customer service.
• Facilitates promotional activities to enhance branch sales.
• Observes and recommends changes that could provide a better experience for customers.
• Keep abreast of new information and industry standards by attending product and sales training workshops.

• Ensures standards set forth by the company are maintained at all times.
• Special projects as assigned by management.

Skill Requirements:

• Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service.
• Good computer proficiency.
• Maintain a positive and professional demeanor as a trusted AC Pro represenative.
• Organizational skills; able to plan time and work effort effectively with attention to details.
• Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner.

Education and/or Experience Requirements:

• High School Diploma or GED
• Have product and application knowledge of HVAC products.

Physical Requirements:

• Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day).
• Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance.
• Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling.
• Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings
• Ability to pass a Pre-Employment drug and physical screen

As a member of our team, you will enjoy:

• Medical: HMO & PPO options
• Dental: HMO & PPO In-Network
• Vision Plan
• Company-Paid Life Insurance
• Health Flex Spending Account (FSA)
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military
• Career Advancement and Development Opportunities.

Schedule: Morning shift

Pay Range: Starting at $24.00- $28.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply