Counter Person/Attendant/General Cashier

HEI Hotels; Village of Monticello (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading resort located in the Catskills as a Counter Person/Attendant/General Cashier. This role involves preparing food and beverage items, assisting guests with orders, and ensuring cleanliness in food areas. Ideal candidates will have strong customer service skills and some restaurant experience. Enjoy a dynamic work environment in a famous indoor waterpark while benefiting from comprehensive wellness and retirement programs through HEI Hotels.

Benefits

Medical and Dental programs

Vision insurance

Vacation and Sick Leave

401(k) with matching funds

Pet insurance

Qualifications

• High school diploma or equivalent required.
• Previous restaurant experience preferred.
• High volume service experience and knowledge of food and beverage are essential.

Responsibilities

• Execute customer transactions and prepare food and beverage items.
• Assist guests with ordering through kiosks.
• Maintain cleanliness and safety of food areas.

Skills

Customer service

Communication

Food and beverage knowledge

POS systems knowledge

Education

High school diploma or equivalent

Job description

Counter Person/Attendant/General Cashier page is loaded

Counter Person/Attendant/General Cashier

Apply remote type On-Site locations The Kartrite Resort - Monticello, NY time type Full time posted on Posted 6 Days Ago job requisition id JR106642

About Us

Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Counter Person/Attendant/General Cashier is responsible for performing a variety of duties within their assigned food and beverage areas. These duties include executing customer transactions, preparing food and beverage items, expo food behind the line in the kitchen, cleaning both before and after closing, stocking food and merchandise as needed, completing daily inventories, and performing all other responsibilities as directed. The attendant is required to open and close the assigned areas while following opening/closing procedures. This role also requires the ability to use a point-of-sale computer system to complete guest transactions and assisting guests with kiosk ordering.

Essential Duties and Responsibilities

• Prepare food and beverage items using standard ingredients recipes and practicing portion control if applicable to your assigned outlet
• Assist guest with Kiosk ordering
• Demonstrate knowledge on food and beverage products and make suggestions to guests.
• Ensure all food areas are replenished and stocked in a timely manner.
• Assist with kitchen in prepping food before opening of outlets (salads, pizzas, condiments, etc.)
• Expoingfood behind the line in the kitchen to streamline the ordering process and push out food to guests in a timely manner.
• Complete daily requisitions for all food, beverage and retail items.
• Responsible for assigned station/side work duties
• Scoop ice from ice bins, transport to service areas and replenish ice containers for usage.
• Follow daily side work check list sheet.
• Ensure cleanliness of FOH/BOH areas
• Responsible for adhering to sanitation and safety policies
• Ensure proper signatures are collected on credit card and room charges and collecting cash if applicable to outlet. Validating charges by providing guest with recipe of sale. Ensure accuracy when balancing all monies.
• Ensure appearance of uniform are in good clean condition. Adhere to employee appearance policy as indicated in the employee handbook.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any Collect cash from guest for food and beverages served, ensure proper change is being returned to the guest, ensure if guest is paying by credit cards maintain level of security. Ensure proper signatures are collected on credit card and room charges. Validating charges by providing guest with recipe of sale. Ensure accuracy when balancing all monies.
• Responsible for following all end of shift cash handling procedure.
• Perform any other job- related duties as mandated by supervisor or manager.

Environment: Indoors – waterpark environment (86 degrees or hotter throughout the year). Hard kitchen floors with occasional slippery or greasy areas. Handling hot trays and carriers as needed from kitchen to front of the house.

Qualifications and Skills

• High school diploma or equivalent.
• Previous restaurant experience preferred.
• High volume experience.
• Good food and beverage knowledge.
• Customer centric focused on providing a positive guest experience.
• Excellent communication skills.
• Previous knowledge of POS systems preferred.
• Must be able to work indoors in waterpark environment (chlorinated/pool edge)

Compensation

Salary Range: $20.34 - $20.34 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.

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About Us

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-classbrandsin ourportfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.

Work today, get paid today!We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.