Counter Manager- Pandora @ Macy's Boston

Pandora; Peabody (MA); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Base salary + bonus

401(k)

Medical & dental

Product discounts

Job summary

Pandora in Peabody, MA is seeking a Counter Manager to lead a team on the sales floor, drive comp sales, and deliver exceptional fan experiences while upholding Pandora’s brand standards.

You will coach sales leads and associates, manage scheduling, inventory, visual merchandising, and partner with the District Sales Manager to recruit and develop talent.

Qualifications

• Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment.
• Demonstrated communication skills both written and verbal; ability to engage customers.
• Strong business acumen and analytical thinking to deliver results.
• Proven talent acquisition, retention, and development skills, including succession planning.
• Knowledge of Microsoft Office 365 Suite, POS systems, and applicant tracking systems.

Responsibilities

• Drive and exceed counter sales goals and fan experiences to build loyalty.
• Coach and develop part-time sales associates and leads with product knowledge and brand standards.
• Prepare weekly schedules aligned with peak hours and payroll efficiency.
• Oversee inventory, replenishment, cycle counts, and loss-prevention practices.
• Ensure Pandora jewelry displays align with VM guidelines and Macy's standards.
• Maintain adherence to Pandora and Macy's policies and security procedures.
• Support scheduling and recruitment efforts, engaging with the DSM to identify talent.

Skills

Sales leadership

Communication skills

Business acumen

Talent development

MS Office & POS

Tools

POS systems

Applicant tracking systems

MS Office 365

Job description

As the largest Jewelry brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact on a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About The Team

The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager, you will coach and manage a team of Sales Leads and Sales Associates.

Responsibilities

Sales Leadership & Achievement

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.

Team Development & Training

• Train, coach, and inspire part‑time sales associates and sales leads, emphasizing advanced sales techniques, product knowledge, and Pandora's brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.

Operational Excellence & Inventory Management

• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, back‑stock accuracy, and loss‑prevention practices.

Visual Merchandising & Brand Presentation

• Ensure impeccable presentation of Pandora jewelry in alignment with Pandora's VM guidelines and Macy's visual standards.
• Regularly audit displays and product positioning to maximize visual appeal and promotional impact.

Compliance & Policy Adherence

• Maintain strict adherence to all Pandora and Macy's operational, security, POS, and loss‑prevention policies and procedures.
• Ensure counter and team compliance with required security practices and reporting standards.

Scheduling & Administrative Duties

• Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.

Talent Attraction & Recruitment Support

• Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high‑quality talent for the store team.
• Participate in interview and onboarding processes as needed, ensuring candidates align with Pandora's values, culture, and commitment to exceptional fan service.

Qualifications

• Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast‑paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Demonstrated sincere communication skills both written and verbal, with the ability to charm and captivate an audience.
• Strong business acumen and analytical thinking that can deliver positive results.
• Proven talent acquisition, retention, and development skills, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, POS systems, and applicant tracking systems.
• Minimum age 18 years with proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays; standing for extended periods may be required.
• Familiarity with Macy's or department‑store retail environment preferred but not required.

Benefits

• Robust compensation package including base salary and bonus.
• 401(k) plan.
• Medical, dental, vision, short‑ and long‑term disability, basic life and AD&D, anniversary gift cards, and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

Hourly Rate: $23 to $29 per hour.