Counter/Inside Sales

Granite City Electric Supply Co., Inc; North Billerica (MA); On-site; USD 33,062 - 38,572; Full time

Job summary

Granite City Electric Supply Co., Inc is seeking a Counter/Inside Salesperson in North Billerica, MA. This role involves servicing customers by processing orders, providing product information, and maintaining an organized sales area. The candidate should excel in customer service and display strong communication skills.

The ideal applicant has a high school diploma, with previous exposure to the electrical industry preferred. Pay starts between $24-28/hour based on experience.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Good math and computer skills, experience with Eclipse software is a plus.
• Previous experience in business, construction, or electrical industry preferred.

Responsibilities

• Service customers by taking, entering and filling orders accurately.
• Maintain customer sales area and assist in stock maintenance.
• Provide product information and support to customers.

Skills

Customer service skills

Excellent communication skills

Math skills

Computer skills

Adaptability

Education

High school diploma or equivalent

Tools

Eclipse software

Job description

Summary

As a Granite City Counter/Inside Salesperson you will service customers by taking, entering and filling orders accurately and quickly. You will gain product and sales knowledge while becoming more proficient with GCE's other departments, systems and procedures. You will generate sales for GCE by providing customer service excellence, value‑added service and solutions for our new and existing customers. Pay for this position starts between $24‑28/hour commensurate with experience.

Essential Functions

• Communicate with customers on the phone and in person, fill orders and transfers accurately and quickly.
• Enter stock, special, direct and back orders as required by customers.
• Maintain customer sales area in a clean and organized manner.
• Help to stock shelves and keep organized to facilitate fast and accurate order filling.
• Display and stock material in counter area and showroom. Participate in promotions, counter days and specials as they occur.
• Attend classes and meetings as required to gain product knowledge or to improve sales skills.
• Participate in processes and programs aimed at promoting a safe work environment.
• Responsible for general upkeep, cleanliness and appearance of our facilities.
• Actively support promotions.
• Strong customer service skills essential.
• Excellent communication skills.
• Good math and computer skills; experience with Eclipse software a plus.
• Able to adapt quickly to changes.
• Able to handle pressure and multiple tasks.
• Ability to lift up to 70 lbs.
• Ability to push/pull up to 70 lbs.
• Ability to walk/stand up to 8 hours daily.
• Proven track record for dependability.
• Adaptability, flexibility and willingness to change and adjust with business conditions.

Position Requirements

• Actively communicate within and outside the branch with co‑workers, external and internal customers.
• Works with a sense of urgency.
• Provide support to manager in inventory control functions, stock maintenance, credits, and defectives.
• Provide information to customers regarding products, pricing, services, and non‑stock merchandise.
• Provide support to the branch manager in the transferring, warehousing, receiving and shipping of stock and special material.
• Interact with vendors and their representatives.
• Offer customers solutions that may lead to sales opportunities.
• Help generate sales opportunities.
• Perform other work as assigned.

Education and Experience

• High school diploma or equivalent preferred.
• Previous business, construction, or electrical industry exposure preferred but not required.
• Electrical knowledge from a trade school helpful.

We are an equal opportunity employer. Disabled/Veteran. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. Granite City Electric uses E-Verify.