Counter Clerk

Thompson Tractor Company, Inc.; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Thompson Tractor Company, Inc. in Pensacola, FL is seeking a Center Clerk to create customer and internal orders, and to work both independently and on a team.

The role requires familiarity with machinery, including lift trucks, and a commitment to customer service and safety. Key duties include processing parts orders, assembling hydraulic hoses, identifying hose size and type, operating material handling equipment, and responding to customer needs.

Qualifications

• High school diploma or equivalent.
• Experience in shipping or parts operations preferred.
• Basic typing and PC skills required.

Responsibilities

• Process and complete parts orders with minimal supervision.
• Assemble hydraulic hoses without supervision.
• Identify hose size and type; build replacement hoses.
• Operate material handling equipment safely.
• Respond to customer demands.
• Maintain valid driver's license and certifications.
• Mentor other parts department employees as needed.
• Attend to afterhours call schedule as required.

Skills

Written communication

Telephone and verbal communication

Basic computing

Parts identification

Customer service

Mechanical

Microsoft Office

Computer

Education

High school diploma or equivalent

Job description

Position Summary

The Center Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Center Clerk must be familiar with machinery, including lift trucks and allied products. Extensive on job training and e-learning must be successfully completed. The Center Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Center Clerk will advance in classification as an attitude, skill level, and job performance allows.

Essential Responsibilities & Expectations

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver's license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Qualifications

Education

• High school diploma or equivalent

Experience

• Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required. Candidates must possess the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Written communication skills
• Telephone and verbal communication skills
• Basic computing skills

Job Training

• Area specific parts operations training
• OSHA required training
• Material handling equipment operator certification
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Parts Department environment. Limited exposure to physical risk and weather conditions is associated with this position. Sitting for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Standing
• Grasping
• Stooping
• Lifting items up to 75 lbs.
• Climbing on ladders
• Operating material handling equipment

Job Hazards

• Slipping, tripping, falling
• Potential harm from operating office equipment
• Back and neck strain

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Behaviors

• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Team Player - Works well as a member of a group

Education

High School or Equivalent (required)

Experience

Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required. (required)

Skills

• Verbal Communication (required)
• Parts Identification (required)
• Customer Service (required)
• Written Communication (required)
• Mechanical (required)
• Microsoft Office (required)
• Computer (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.