Counter Clerk

Thompson-Tractor-Company; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Thompson Tractor is seeking a full-time Counter Clerk in Pensacola, FL to read customer and internal orders, work independently and in a team, and demonstrate initiative in customer service and problem solving. The role requires familiarity with parts operations, including hydraulic hoses and safety training.

Responsibilities include processing orders, assembling hoses, and maintaining certifications; strong communication and basic computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Experience in shipping or parts operations preferred.
• Ability to quickly acquire required skills and competencies (telephone communication, basic computing).

Responsibilities

• Accurately process and complete parts orders with minimal supervision.
• Identify hydraulic hose and fitting requirements and assemble to match specifications.
• Operate material handling equipment safely and maintain required certifications.
• Respond to customer demands and support after-hours call schedule as needed.
• Mentor other parts department staff as required.

Job description

Job Category: Clerical and Administrative

Requisition Number: COUNT006536

Full-Time

Locations

Showing 1 location

Pensacola, FL 32534, USA

Description

Position Summary

T h e C o u n t e r C l e rk is r e s p o n s i b l e f o r r e a d i n g c u s t o m e r a n d i n t e r n a l o r d e r s, w o r k i n g b o t h i n d e p e n d e n t l y a n d o n a t e a m . The C o u n t e r C l e rk m u s t b e f a m i l i a r w i t h m a c h i n e r y, i n c l u d i n g l i f t t r u c k s a n d a l l i e d p r o d u c t s . E x t e n s i v e o n t h e j o b t r a i n i n g a n d e - l e a r n i n g m u s t b e s u c c e s s f u l l y c o m p l e t e d . The C o u n t e r C l e r k w i l l d e m o n s t r a t e i n t i a t i v e , c o m m i t m e n t t o t e a m w o r k , e n t h u s i a s m f o r c u s t o m e r s e r v i c e , a n d d e d i c a t i o n t o f i n d i n g s o l u t i o n s i n a n e f f i c i e n t m a n n e r. T h e C o u n t e r C l e r k w i l l a d v a n c e i n c l a s s i f i c a t i o n a s a t t i t u d e , s k i l l e l e v e l, a n d j o b p e r f o r m a n c e a l l o w a b l e.

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver’s license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Qualifications

Education

• High school diploma or equivalent

Experience

Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required. Candidates must possess the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Telephone and verbal communication skills
• Basic computing skills

Job Training

• Area specific parts operations training
• OSHA required training
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Parts Department environment. Limited exposure to physical risk and weather conditions is associated with this position. Sitting for extended periods of time is often required.

Physical Requirements

• Speaking
• Writing
• Typing
• Reaching
• Kneeling
• Standing
• Grasping
• Stooping
• Lifting items up to 75 lbs.
• Climbing on ladders
• Slipping, tripping, falling
• Potential harm from operating office equipment
• Back and neck strain

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications

Skills

Required

Verbal Communication

Advanced

Parts Identification

Some Knowledge

Customer Service

Advanced

Advanced

Mechanical

Intermediate

Microsoft Office

Intermediate

Computer

Intermediate

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Education

High School or Equivalent or better.

Experience

Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.