Counter Associate

Magnolia Bakery; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known bakery located in New York is seeking a customer service associate to ensure customer satisfaction through efficient service and maintain the integrity of the product display. The role involves handling transactions, participating in team service, and upholding food safety standards. Ideal candidates should have strong communication skills, be responsive to customer needs, and demonstrate a sense of urgency in resolving issues. Join a dynamic team in a fast-paced environment aimed at delivering quality customer experiences.

Qualifications

• Ability to communicate clearly with customers in a friendly and courteous manner.
• Ability to resolve customer problems with a sense of urgency.
• Ability to maintain food safety standards and identify health code violations.

Responsibilities

• Ensure customer satisfaction by handling transactions efficiently.
• Participate in team service to serve customers quickly.
• Wrap and stock desserts and supplies.

Job description

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

PRINCIPLE DUTIES:

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

REQUIREMENTS:

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.