Count Team Clerk

senecacasinos; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation in Buffalo, NY seeks a Count Team Clerk to actively participate in the Count Team operations within policy guidelines. You will count drops, reconcile table drops to system reports, and operate cash counting equipment while maintaining strong internal controls and excellent customer service.

The role requires a HS diploma or equivalent, being 18+, and cash handling experience is a plus; adaptability for a 24-hour schedule and adherence to training programs are expected.

Qualifications

• Must be 18 years of age or older at hire.
• High school diploma or equivalent required.
• Cash handling experience is an asset.
• Adept with mechanical devices is an asset.
• Excellent communication and customer service skills.

Responsibilities

• Count hard and soft drop for slots with accuracy.
• Count table drops and reconcile with system reports.
• Operate cash counting equipment and complete paperwork.
• Follow cash handling procedures and internal controls.
• Provide courteous service to patrons and coworkers.
• Attend meetings and training; 24-hour schedule.

Skills

Communication skills

Written communication

Public speaking

Problem solving

Interpersonal skills

Conflict resolution

Accuracy & accountability

Education

High school diploma or equivalent

Minimum age 18

Job description

The Count Team Clerk is responsible for actively participating in the operation of the Count Team. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Perform the collection and count of hard and soft drop for slot machines with the focus on accuracy.
2. Accurately count table drop and reconcile paperwork to the system reports for table transactions. Report any discrepancies to the Income Audit Department.
3. Responsible for operating cash counting equipment.
4. Complete all necessary paperwork.
5. Comply with all cash handling procedures and the Internal Controls specific to the Count Room.
6. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
7. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
8. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
9. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
10. Attend all necessary meetings.
11. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Previous cash handling experience as asset.
4. Adept with mechanical devices is an asset.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
6. Demonstrated accuracy and able to maintain a high level of accountability.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase too loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk, and move through all areas of the casino.
2. Continuously bend/stoop, squat, balance, kneel, lift, and push/pull
3. Continuously carry up to ten (10) pounds, and lift up to twenty-four (24) pounds.
4. Occasionally climb heights and reach above shoulder level.
5. Frequently carry twenty-four (24) pounds and lift up to fifty (50) pounds.
6. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$16.00 Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.