Counselor-Financial Counseling

Baptist Memorial Health Care; Memphis (TN); On-site; USD 45,000 - 69,000; Full time

Job summary

A leading healthcare provider in Memphis seeks a Financial Counselor to ensure medical necessity for treatments and assist patients with their financial responsibilities. This role involves coordinating pre-certifications and educating patients about their insurance benefits and financial assistance programs. Join a compassionate team dedicated to improving patient outcomes and managing financial aspects of care.

Benefits

Competitive salaries

Paid vacation/time off

Continuing education opportunities

Generous retirement plan

Health insurance

Sick leave

Free parking

Short-term disability

Life insurance

Education assistance

Qualifications

• 3 years of business-related office experience with 1 year in healthcare.
• Knowledge of oncology pre-certification requirements and guidelines.

Responsibilities

• Obtain and review treatment plans for medical necessity.
• Meet with patients to educate on insurance benefits.
• Collect deductibles and set up payment plans.

Skills

Communication

Problem Solving

Flexibility

Education

Associates degree

Tools

Basic computer skills

Job description

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Summary

The Financial Counselor ensures that chemotherapy (specialty group) and other infusions/radiation therapy/radiology/ surgical services meet medical necessity and appropriateness per insurance medical policies/ FDA/NCCN guidelines. Initiates and coordinates pre-certifications/prior authorizations per payer guidelines prior to services being rendered. The Financial Counselor counsel's patients regarding their financial responsibility for treatment, educates and initiates enrollment in third party assistance programs that reduce patients' out-of-pocket expenses. Initiates enrollment in the Baptist Financial Assistance Program for self-pay patients and serves as a liaison between the patient and the Patient Assistance Team. Collects deductibles, co-insurance and prior balances and initiates payment plans. Performs other duties as assigned.

Overview

Summary

The Financial Counselor ensures that chemotherapy (specialty group) and other infusions/radiation therapy/radiology/ surgical services meet medical necessity and appropriateness per insurance medical policies/ FDA/NCCN guidelines. Initiates and coordinates pre-certifications/prior authorizations per payer guidelines prior to services being rendered. The Financial Counselor counsel's patients regarding their financial responsibility for treatment, educates and initiates enrollment in third party assistance programs that reduce patients' out-of-pocket expenses. Initiates enrollment in the Baptist Financial Assistance Program for self-pay patients and serves as a liaison between the patient and the Patient Assistance Team. Collects deductibles, co-insurance and prior balances and initiates payment plans. Performs other duties as assigned.

Responsibilities

• Obtain and review treatment/therapy plan orders for medical necessity and appropriateness according to insurance medical policy/FDA/NCCN guidelines and requirements.
• Research insurance company medical policies, medical literature, and compendiums to determine eligibility for services. Utilize multiple healthcare websites
• Review patient medical records and identify necessary information for pre-certification for confirmation of medical necessity
• Responsible for tracking, obtaining, and extending authorizations from various carriers in a timely manner
• Meet with new patients to provide patient-specific education on their insurance benefits and estimated out-of-pocket expenses for their prescribed therapy prior to treatment initiation
• Works with patients and caregivers to collect deductibles and co-pays and set up payment plans.
• Obtains necessary consent forms and financial documents from patients and providers to initiate applications for copay assistance and PAP drug programs
• Assists self-pay patients with initiating applications for the Baptist Financial Assistance Program.
• Works closely with physicians and clinic staff to promote positive patient outcomes and timely treatment
• Understands and complies with regulatory requirements by specific insurance companies and facilitates compliance by maintaining awareness of guidelines and ensuring compliance through communication and documentation to appropriate staff.
• Performs other duties as assigned.
  
  

Requirements, Preferences And Experience

Education

Preferred: Associates degree or 2 years of college level courses.

Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: 5 years of business experience in a healthcare environment. Front-end collections experience desired.

Minimum: 3 years of business-related office experience with 1 of those years being healthcare related experience.

Licensure, Registration, Certification

Preferred: CHAA

Special Skills

Preferred: Knowledge of oncology pre-certification requirements and guidelines.

Minimum: Ability to read and understand medical policies, compendiums, LCDs, and FDA guidelines. Must be able to multi-task and be flexible. Basic computer skills, ability to perform basic math computation, type 25 words per minute, and problem-solving skills. Dealing with confrontational issues and high stress situations with patients, family, and physicians.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching, and teaching. And we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums, and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program
  
  

Category: Finance and Accounting

Type: Non-Clinical

Work Type: Full Time

Work Schedule: Days

Location: US: Memphis, TN

Located in the Memphis metro area

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Finance and Sales

• Industries

  Hospitals and Health Care

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