Counselor and Support Group Facilitator

YWCA USA; Harrisburg (Dauphin County); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Employee Assistance Program (EAP)

Life Insurance

Short & Long-Term Disability

Pension Retirement Plan

403(b) Retirement Plan

Generous Paid Time Off

11 Paid Holidays

Job summary

The YWCA Greater Harrisburg is seeking a full-time Counselor and Support Group Facilitator to provide trauma-informed, empowerment-based support to survivors of domestic violence, sexual assault, and related trauma. The role includes individual counseling and leading support groups in a collaborative advocacy setting.

Responsibilities include crisis intervention, referrals, documentation, and participation in team meetings.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field, plus at least two years of relevant counseling or direct service experience.
• Commitment to empowerment-based, survivor-centered, and trauma-informed care.
• Valid driver's license and reliable vehicle for travel throughout Dauphin and Perry Counties (mileage reimbursed).
• Current FBI, Pennsylvania Child Abuse, and Pennsylvania State Police Clearances.

Responsibilities

• Provide trauma-informed, non-clinical support and individual counseling to survivors and their non-offending loved ones.
• Facilitate in-house and community-based support and psychoeducational groups.
• Collaborate with advocacy staff to connect participants with resources, safety planning, and referrals.
• Coordinate the annual support group schedule and maintain confidential client documentation.
• Provide crisis intervention, hotline support, shelter services, and medical/legal accompaniments.
• Serve as an on-call advocate and participate in team meetings, case reviews, and community outreach.
• Support program evaluation and continuous quality improvement initiatives.

Skills

Trauma-informed care

Crisis intervention

Counseling experience

Advocacy

Documentation

Communication

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Tools

Case management software

Job description

The YWCA Greater Harrisburg is seeking a full-time professional to join our team as a Counselor and Support Group Facilitator.

The Counselor and Support Group Facilitator provides trauma-informed, empowerment-based emotional support and advocacy to survivors of domestic violence, sexual assault, and related forms of trauma. This role offers individual, empowerment-based counseling and facilitates support groups for survivors and non-offending loved ones. The Counselor and Support Group Facilitator works collaboratively with the advocacy team to ensure survivors receive comprehensive, compassionate, and culturally responsive services that promote resilience and recovery.

Position Details

• Salary: $24/hr.
• Working Hours: 11am-7pm

Responsibilities

• Provide trauma-informed, non-clinical support and individual counseling to survivors and their non-offending loved ones.
• Facilitate in-house and community-based support and psychoeducational groups.
• Collaborate with advocacy staff to connect participants with resources, safety planning, and referrals.
• Coordinate the annual support group schedule and maintain confidential client documentation.
• Provide crisis intervention, hotline support, shelter services, and medical/legal accompaniments.
• Serve as an on-call advocate and participate in team meetings, case reviews, and community outreach.
• Support program evaluation and continuous quality improvement initiatives.

Successful Candidates Will Demonstrate

• A professional, respectful, and inclusive approach.
• Accountability, self-motivation, and the ability to meet goals.
• Strong crisis intervention skills with the ability to remain calm and adaptable under pressure.
• Experience providing counseling, advocacy, or other direct human services.
• Knowledge of trauma, victim advocacy, and survivor-centered, trauma-informed practices.
• Excellent organizational, time management, documentation, and communication skills.
• Familiarity with community resources, legal systems, and law enforcement.
• Proficiency with computers and the ability to learn new case management software.

Position Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field, plus at least two years of relevant counseling or direct service experience.
• Demonstrated commitment to empowerment-based, survivor-centered, and trauma-informed care.
• Valid driver's license and reliable personal vehicle for travel throughout Dauphin and Perry Counties (employee transportation only; mileage reimbursed).
• Current FBI, Pennsylvania Child Abuse, and Pennsylvania State Police Clearances.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP)– Because your well-being matters
• Life Insurance– Peace of mind for you and your loved ones
• Short & Long-Term Disability– We've got your back when life takes an unexpected turn
• Pension Retirement Plan– Start earning a pension after just two short years of service
• 403(b) Retirement Plan– Begin contributing on day one to secure your financial future
• Generous Paid Time Off– Recharge with paid time off days and sick days
• 11 Paid Holidays– Extra time to relax, celebrate, and enjoy what matters most